Officer Collector, (B274012-4). 203, Bridge II

City of Laredo; Laredo (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

City of Laredo is seeking a toll collector to operate toll booths for the bridge, handling cash, and delivering courteous customer service to pedestrians and drivers. The role requires a high school diploma, cash handling experience, and the ability to work in a dynamic, public-facing environment.

Candidates will work in various weather conditions and support traffic control duties as needed. Applicant must be able to maintain accuracy with cash drawers, follow City policies, and communicate

Qualifications

• High School Diploma or GED required.
• Experience handling cash in a fast-paced environment preferred.
• Strong customer service and communication skills required.

Responsibilities

• Operates tolls to collect correct change from drivers and pedestrians.
• Responds to inquiries and assists pedestrians as required.
• Directs and controls traffic as needed.
• Maintains cleanliness and proper working order of equipment.
• Performs related work as required.

Skills

Customer service

Cash handling

Organization & time management

Communication

Problem solving

Money handling / Cash drawer

Education

High School Diploma or GED

Tools

Cash register

Office software

Job description

Collects tolls for use of international bridge from United States to Mexico. Communicates with pedestrians and drivers providing customer service, directions, and other information. Controls and directs traffic to other lanes as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Operates tolls to collect correct change from drivers and pedestrians, including national or international currency fees.
• Responds to inquiries and assists pedestrians as required.
• Maintains cleanliness and proper working order of equipment.
• Directs and controls traffic as needed.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of modern office procedures and methods including computers and applicable software
• Knowledge of English grammar, spelling, and punctuation
• Knowledge of national and international currency
• Knowledge of Laredo Bridge System policies and procedures

Skills and Abilities:

• Skill in organization and time management
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in customer service
• Skill in problem solving
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships
• Ability to meet schedules and deadlines of the work
• Ability to maintain the confidentiality of information and professional boundaries
• Ability to handle money and maintain cash drawer

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment Locations

Never

• Office or similar indoor environment
• Confined space
• Warehouse environment

Sometimes

• Construction site
• Vehicles

Often

• Outdoor environment
• Street environment (near moving traffic)

Exposures

Never

• Communicable diseases

Sometimes

• Individuals who are hostile or irate
• Individuals with known violent backgrounds
• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)
• Moving mechanical parts
• Toxic or caustic chemicals or substances

Often

• Fumes or airborne particles
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Travel

Sometimes:

• Local travel

Required Education and Experience

• High School Diploma or G.E.D.
• At least two (2) years of experience as a cashier or handling a cash register in a fast-paced environment.

Foreign Education:

• Applicants who have completed education outside of the United States must submit a foreign credential evaluation completed by a professional credential evaluation agency that is a member of the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). The evaluation must verify the U.S. equivalency of the degree and identify the comparable U.S. degree level. Applicants are responsible for obtaining and submitting the required evaluation documentation.

Note: The City of Laredo is not responsible for any fees associated with obtaining a foreign credential evaluation or educational equivalency documentation.

Required Licenses or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at [phone] two days prior to the scheduled interview and/or test if applicable.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.