Office Support Specialist I

Massachusetts Department of Public Health

Tewksbury Junction (MA)

On-site

USD 58,000 - 82,000

Full time

7 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Massachusetts Department of Public Health is seeking an Office Support Specialist I at Tewksbury Hospital to oversee professional credentialing activities, enrollment in CMS/PECOS, and MassHealth coordination. The role supports provider data, document management, and enrollment workflows in a Monday–Friday schedule.

The ideal candidate has strong communication and multitasking skills, customer-service mindset, and proficiency with standard office software.

Qualifications

2 years of full-time administrative work experience or equivalent
Substitutions allow an Associate's or higher degree to replace up to two years of experience
Educational substitutions limited to two years of required experience
Salary placement per HR guidelines and bargaining unit agreements

Responsibilities

Create and maintain provider enrollment accounts (CMS-855I, CMS-855R)
Set up provider access and enrollment in CMS/PECOS
Enter and maintain provider demographics and practice locations
Process reassignment of benefits to the appropriate group
Upload and maintain credentialing/enrollment documents
Coordinate enrollment approvals and signatures
Collaborate with Fiscal/Billing for enrollment and payer compliance
Coordinate MassHealth enrollment for ORP providers
Monitor five-year revalidation for enrollments
Track application status and resolve CMS/MassHealth issues
Offboard departing clinicians and update enrollments
Maintain accurate provider enrollment records
Assist with scheduling for the Department of Medicine
Take minutes at meetings

Skills

Effective communication

Multitasking

Customer service

Software proficiency

Education

Associate's degree or higher in business/related

Tools

Desktop publishing

Project management

Spreadsheets

Database management

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Office Support Specialist I (260006MU)

Job Description

Office Support Specialist I - ( 260006MU )

Description

The Department of Public Health (DPH) at Tewksbury Hospital is looking for a Credentialing Office Support Specialist I to join its team.This role is responsible for overseeing provider enrollment and access within the Centers for Medicare & Medicaid Services (CMS) Provider Enrollment, Chain, and Ownership System (PECOS) after clinicians have been credentialed and granted medical staff privileges. The Credentialing Office Support Specialist coordinates federal and state provider enrollment activities to ensure compliance with CMS and MassHealth requirements.

This position is Monday through Friday from 8am - 4:00pm

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Create and maintain individual provider enrollment accounts for Individual Provider Enrollment (CMS-855I) and Reassignment of Benefits (CMS-855R).
Set up provider access and ensure accurate enrollment in the CMS/PECOS system.
Enter and maintain provider demographics and practice location information.
Process reassignment of benefits to the appropriate group practice.
Upload and maintain all required credentialing and enrollment documentation.
Coordinate and obtain provider approval signatures on enrollment applications and supporting documents.
Collaborate with the Fiscal/Billing department to ensure accurate provider enrollment, reimbursement setup, and payer compliance.
Coordinate MassHealth enrollment for non-billing providers, including assisting with individual provider contracts for Ordering, Referring, and Prescribing (ORP) providers.
Monitor and ensure completion of required five-year revalidation for CMS and MassHealth provider enrollments to maintain active participation.
Track enrollment application status, respond to requests for additional information, and resolve issues with CMS, MassHealth, and Medicare Administrative Contractors (MACs).
Offboard departing clinicians by terminating or updating CMS and MassHealth enrollments, ending reassignment relationships, and removing applicable system access in accordance with organizational policies.
Maintain accurate provider enrollment records and ensure compliance with federal, state, payer, and organizational credentialing standards.
Assist with the coordination the DPH Practitioner’s Schedule for the Department of Medicine
Takes minutes at Committee meetings and other meetings assigned

Required Qualifications:

Ability to communicate effectively
Ability to multi-task and prioritize
Ability to assist customers of diverse backgrounds
Knowledge of software applications such as desktop publishing, project management, spreadsheets, and database management.

Preferred Qualifications:

Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned agency or unit activities.
Knowledge of the types and uses of agency databases, documents and files.
Knowledge of state laws, procedures, and guidelines.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high-quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offers services to address the needs of vulnerable populations.We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. # 4.

Qualifications

Office Support Specialist I:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affluent Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

If you have Diversity, Affiliation or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Sandra Semedo: sandra.c.semedo@mass.gov - 6173488482

Primary Location

United States-Massachusetts-Tewksbury-365 East Street

Job

Administrative Services

Agency

Department of Public Health

Schedule

Full-time

Shift

Day

Job Posting

Oct 5, 2026, 8:00:27 PM