Office Support II (Police Department)

City of Dearborn; Dearborn (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

The City of Dearborn seeks a part-time clerical employee to provide excellent customer service and perform various office tasks. This position, requiring strong communication skills and the ability to work independently, is crucial for managing customer inquiries and data entry. Candidates should possess a high school diploma or GED and have basic computer proficiency.

Qualifications

• Experience in general office and computer work required.
• Customer service experience is necessary.

Responsibilities

• Perform data entry and general office clerical tasks.
• Handle customer concerns with a positive image.
• Work under general supervision after training.

Skills

Written communications skills

Effective customer service skills

Ability to file documents

Ability to work independently

Ability to follow procedures

Verbal communication skills

Regular and predictable attendance

Education

High school graduation or GED equivalent

Job description

DISTINGUISHING FEATURES OF WORK

DISTINGUISHING FEATURES OF WORK

This is part time clerical work on a year-round basis (generally 24-28 hours per week). Heavy emphasis is placed on customer service and computer related functions. The employee is responsible for handling customer concerns while projecting a positive image of the organization. The employee also performs data entry or other computer-related tasks, as well as general office clerical functions. Training and/or instructions are generally provided at the beginning of an assignment or when changes in established procedures occur. After becoming familiar with particular procedures, the employee may be expected to perform routine daily assignments without close supervision. Employees in this position may handle sensitive information.

Knowledge, Skills And Physical Requirements

• Written communications skills, including basic reading comprehension, grammar, punctuation, spelling and sentence structure.
• Ability to demonstrate effective customer service skills.
• Ability to file documents in proper order according to established filing system.
• Ability to work independently under general supervision, and to demonstrate initiative in performance of the work.
• Ability to follow established departmental procedures, learn new tasks and adapt to operational changes readily.
• Ability to communicate verbally in an effective manner.
• Ability to demonstrate regular and predictable attendance as scheduled.
  
  

Experience And Training/Licensing Requirements

EXPERIENCE AND TRAINING

• High school graduation or GED equivalent, supplemented by training or experience in general office and computer work.
• Customer service experience and some knowledge of computer business applications necessary.
  
  

POST OFFER REQUIREMENTS: Satisfactory completion of background check and a drug screen that tests for illegal drugs as defined by the Federal Drug Free Workplace Act but not those legalized under Michigan law.