Office Supervisor- Water & Sewer / DPW

City of Lawrence

Lawrence, Northern (MA, KY)

Hybrid

USD 61,000 - 74,000

Full time

3 days ago
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Job summary

The City of Lawrence is seeking a dedicated administrator to oversee water and sewer billing, customer service, and related accounting functions. The role includes supervising staff, coordinating with utilities, and ensuring timely bill processing and reporting.

Experience in municipal finance and strong attention to detail are essential, with a bachelor’s degree in accounting/finance-related field and several years in office management.

Qualifications

  • Bachelor's degree in Accounting, Finance, Management or Business Administration with a concentration in Finance.
  • 3–5 years' experience in an office management setting.
  • Eight years of related office experience with an associate's degree may be substituted.

Responsibilities

  • Manages and directs the day-to-day operation of water and sewer utility billing and customer services.
  • Reviews work of meter readers and billing clerks to process and distribute water and sewer bills.
  • Prepares monthly accounts, warrants, receivables, and quarterly bills.

Skills

Office management

Education

Bachelor's Degree in Accounting, Finance, Management or Business Administration

Job description

Job Opportunities

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Duties: T his po s ition man agesa nd dir e ct s th e d ay -t o -d ay op e rati o n so f wa t e r a nd sew er utilit y billin g a nd c u s t o m e r se r v ice s o f the Water& S ew er Di v i s ion.R es pon s ibl e fo r s up e r v i s in g, c oordinatin g, pl a nnin g , and pri o riti z in g s t a ff e n gag ed in thefull ran g e ofbillin g,acc ountin g , p ay roll ,a ttend a nc e,a ndcu st omer s er v ic e acti v itie s .M a n agesa nddir ec t s th eC it y ' s utilit y billin g and r e l a t e d ac c o untin g function s, includin g ov e r s i g ht a nd p e rform a n c e o f all as p e ct s o f b illin g a nd m e t e r r ea din g .R e vi e w s w or k of meterreader sa nd billin g cl e rk s t o proc essa nd di s tri b ut e wat e r a nd se we r bill s. Pr e p a r e m o nthl y a cc ount s, w arran ts, recei va bl es,a nd qu a rt e rl y bill s.


Pr e p a r ess p e ci a lr e p o rt s fo r a uditing purpo s e s.S up e r v i ses a c count s r e c e i va bl e op e rati o n s, monitor s d e linqu e nt ac c o unt s c olle c ti ve l y a nd , co mpo s e s cu s tom e r co rr es pond e n ce . to t h e Direct or,C it yCo uncil , r e l eva nt C i tyC ouncil s ubcommitt ees,a nd o th e rpubli c forum s. P e rform s u c ht as k s as are ass i g nedb y th e W a T e r C ommi ss ion e r a nd / orDPWDir e ctor. C omput es c os t o f m a teri a l s and laborfor in s t a ll a tion sofs er v i c e s wa t e r and sewe r w ith W a T e r C ommi ss i o n e r a nd / orD P W Dir e c to r Re so l ves c o mplaint s from th e publicregarding a c co unt s .Wor ks w ith o ther wa ter utilit ys up e r v i s or sa ndp e r so nnel to troubl es ho o t a ndr eso l ve probl e m s( e. g . ,fa ult y m e t e r s, l e a ks, po o r wa terqu a lit ye t c . ), includin g di s p at chin g fieldop era ti o n s;g uid eswa t e r a nd sew ercu s tom e r se r v i ce a nd billin g o ffice op e ra ti o n s t owa rd co ntinu a limp rove me n t. M a n ages s p ec i a l proj ec t s as ass i g n e d.


Qualifications

A Bachelor's Degree in Accounting, Finance, Management or Business Administration with a concentration in Finance; three (3) to five (5) years' experience in an office management setting. A combination of eight (8) years of related office experience and a minimum of an associate's degree may be substituted.


The City of Lawrence is an Equal Opportunity Employer.REASONABLE ACCOMMODATIONS are provided to applicants with disabilities. If you need reasonable accommodations for any part of the application and/or hiring process, please notify the Personnel Director at (978) 620-3060. The decision to grant reasonable accommodations will be made on a case-by-case basis.


Salary Grade20-Step 1-($67,266.27annual salary)

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