Office Supervisor - Virtua Reconstructive Orthopedics - Surgical Scheduling Department

Virtua Health; Moorestown Township (NJ); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Virtua Health is seeking an experienced office administrator to oversee day-to-day office operations and staff, acting as the primary point of contact for requests and information. You will prepare reports and presentations, and strive to ensure exceptional patient and employee satisfaction by resolving issues and directing staff accordingly.

Responsibilities include supervising front desk staff, organizing workflows, training new employees, coordinating payroll and office procedures, and

Qualifications

• 3–5 yrs secretarial or administrative experience required; supervisory experience preferred.
• Computer proficiency in Excel, Word, PowerPoint, Outlook and Internet.
• Excellent communication skills (verbal, written, listening) to interact with employees at all levels and external clients.
• Advanced organizational skills with ability to adapt to changing priorities.
• Familiarity with organization policies and procedures or ability to learn quickly.

Responsibilities

• Oversee office operations and staff day-to-day.
• Be point person for requests and provide researched information and responses.
• Prepare reports and presentations and ensure patient and employee satisfaction by resolving issues.
• Assign and monitor clerical and administrative tasks for front desk staff; provide orientation and training to new employees.
• Coordinate hiring, training, and development; monitor workflow and ensure standards are met.

Skills

Communication

Organizational skills

Leadership

Problem solving

Office software proficiency

Education

High school diploma

Associate degree (preferred)

Tools

Excel

Word

PowerPoint

Outlook

Internet

Job description

Job Summary

Provides day-to-day oversight of office operations and staff. Point person for all requests, researches a variety of information and responds accordingly. Prepares reports and presentations. Responsible for ensuring patient satisfaction and employee satisfaction by resolving or directing issues appropriately. Assign and monitor clerical and administrative responsibilities for the front desk staff. Provide orientation and training to new employees.

Job Summary

Provides day-to-day oversight of office operations and staff. Point person for all requests, researches a variety of information and responds accordingly. Prepares reports and presentations. Responsible for ensuring patient satisfaction and employee satisfaction by resolving or directing issues appropriately. Assign and monitor clerical and administrative responsibilities for the front desk staff. Provide orientation and training to new employees.

Position Responsibilities

Responsible for managing, hiring and retention of office staff, including training, coaching and development and ensuring that all staff members are performing to procedure and STAR standards. Coordinates and monitor work flow. Ensure that results are measured against standards, while making necessary changes along the way.

Responsible for smooth day-to-day operation of the administrative offices. Maintains office services by organizing office operations and procedures; preparing payroll; correspondence; reviewing and submitting supply requisitions. Troubleshoot problems and resolve issues. Coordinate department events and administratively support special projects.

Reviews Patient Satisfaction results and supports all departments by taking appropriate action to improve results. Participate in leadership rounding and act as a liaison between office personnel, Virtua and all external parties to ensure an outstanding patient experience. Manage and involve teams in employee engagement initiatives.

Organize and schedule meetings and appointments. Manage schedules, calendars and appointments. Handle customer inquiries and complaints. Manage internal staff relations. Maintain a safe and secure working environment by daily rounding.

Required Experience

3 – 5 yrs. (see Required Education) secretarial or administrative experience required. Supervisory experience preferred.

Computer user proficiency (Excel-Word-Power Point – Outlook – Internet).

Excellent Communication skills (verbal-written-listening) in order to interact with employees at all levels and external clientele.

Advanced organizational skills – ability to work pro-actively with changing priorities.

Working knowledge of organization policies and procedures or ability to quickly learn and operate within those parameters.

Required Education

High School diploma required. Associate degree preferred.

Salary:

$27.01 - $41.99 Hourly

Benefits:

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.