Patient Care Coordinator - Virtua Surgical Group

Virtua; Hainesport Township (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) retirement plan

Paid time off and paid sick leave

Short-term and long-term disability

Life insurance and AD&D

Job summary

Virtua seeks an Administrative Patient Navigator to oversee the patient journey from scheduling to post-visit follow-up. You will coordinate testing, referrals, and documentation, serving as the first-line contact for patients and working across physician and staff teams.

Ideal candidates have 2–4 years in a surgical or clinical setting, strong customer service, and experience with electronic health records, preferably Next-Gen. On-site role with full-time hours and comprehensive benefits.

Qualifications

• Two to four years practice experience preferably in surgical environment.
• Excellent customer service and communication skills.
• Previous experience as an Administrative Patient Navigator preferred.
• Experience with electronic patient health record required, Next-Gen preferred.

Responsibilities

• Monitors and coordinates daily administrative coordination of patient experience including scheduling.
• Prepares charts for new patient consult by coordinating testing reports and referrals.
• Assists with patient testing coordination, provider/staff tasking, and follow-up communication.
• Enters data and documentation in patient health database and practice logs.
• Assists with patient billing inquiries and pre-authorizations for testing.
• Provides admin support to Physicians and Practice Manager as needed.

Skills

Customer service

Communication

EHR experience

Medical terminology

Education

High school diploma or equivalent

Associate degree preferred

Medical assisting program graduate preferred

Tools

Microsoft Office

Job description

Job Information

Location: Hainesport - Creek Crossing Blvd, Suite 212

Remote Type: On-Site

Employment Type: Employee

Employment Classification: Regular

Time Type: Full time

Work Shift: 1st Shift (United States of America)

Total Weekly Hours: 40

Summary:

Administratively coordinates and monitors the patient throughout the patient experience including: scheduling of appropriate appointments, documentation, insurance coordination, pre-certifications for testing, follow-up diagnostic testing. Coordination and communication with patient, provider and multi-disciplinary departments. Coordinator will be the first-line administrative contact for patient, while providing concierge-like service and access. Responsible for monitoring insurance, billing issues, testing results coordination, as well as pre-certification/insurance status and appeals. Coordinates the administrative flow of the patient experience. Reports directly to Practice Coordinator and/or Practice Manager.

Position Responsibilities

• Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments, follow up diagnostic testing, monitoring of testing results, ongoing communication with patient, physicians and multi-disciplinary departments.
• Prepares charts for new patient consult by coordinating testing reports, insurance referrals, and other appropriate documents necessary for efficient consult.
• Assists with patient supplemental testing coordination and scheduling, including provider and staff tasking, prescription coordination and follow communication with patient.
• Enters data and documentation in patient health database, as well as practice logs.
• Assists with any patient billing inquiries regarding visits or testing. Initiates and tracks pre-authorizations for supplemental testing.
• Provides administrative support to Physicians and Practice Manager as needed regarding correspondence, patient record, documentation and office administrative information.
• Assists with Practice office team regarding additional administrative functions including scanning, faxing, copying patient records.
• Assists as needed with front desk functions and patient assistance via check in and check out. Answers practice telephone calls as necessary.

Position Qualifications Required / Experience Required

• Two (2) to Four (4) years practice experience preferably in surgical environment.
• Excellent customer service and communication skills.
• Previous experience as an Administrative Patient Navigator preferred.
• Experience with electronic patient health record required, Next-Gen preferred.
• Experience with Microsoft Office Suite.
• Medical Terminology Experience required.

Required Education

• High School Graduate or equivalent required.
• Associate's degree preferred.
• Prefer a graduate of a medical assisting program.

Training/Certifications/Licensure

Current Medical Assistant certification preferred.

Hourly Rate: $18.89 - $27.81The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.