Office - Supervisor at the Honolulu Zoo

SSA Group; Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Meal plan

Employee discounts

401(k) match

Tuition discount

Bereavement leave

Holiday pay

Sick leave

Job summary

SSA Group is seeking an Office Supervisor in Honolulu, HI. The role supports administrative operations, cash handling, training, and safe, organized office practices within the 452 Hospitality program.

Responsibilities include acting for the Administrative Operations Manager when needed, supervising staff, and ensuring compliance with policies. Flexibility for varied hours, including nights and weekends, is expected.

Qualifications

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, analytical, planning, and support skills.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Perform the duties of the Administrative Operations Manager in their absence.
• Assist operational managers and park operations staff in the park as delegated by Administrative Operations Manager.
• Support integration and training of new employees.
• Maintain a clean, safe and organized work environment.
• Uphold company policies and procedures.
• Provide branch administrative support including answering telephones and word processing.
• Communicate proper documentation on discrepancies to Administrative Operations Manager and employee.
• Assist with administrative tasks such as HRIS management and recruitment support.
• Count daily receipts and reconcile balances.

Skills

Interpersonal communication

Documentation skills

Problem solving

Teamwork

Cash handling systems

POS systems

Excel

Tools

Cash handling systems

POS systems

Excel

Job description

Job Description

Posted Tuesday, July 28, 2026 at 10:00 AM

Who are we :

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

OFFICE SUPERVISOR

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused . We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Reports to: Administrative Operations Manager

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Perform the duties of the Administrative Operations Manager in their absence.
• In times of need assists the operational managers and park operations staff in the park, as delegated by Administrative Operations Manager.
• Support integration and training of new employees.
• Maintain a clean, safe and organized work environment.
• Uphold company policies and procedures.
• Provides branch administrative support in the form of answering telephones and word processing.
• Responsible for communicating proper documentation on discrepancies to Administrative Operations Manager and employee accountable upon delegation.
• Additional responsibilities may be added at any point to include administrative assistant help, projects, operational tasks, etc.
• Prepares and updates Unit Addendums for employee handbook as necessary or as delegated by Administrative Operations Manager.
• Supports and maintains a secure and safe cash room. Managing limited access to only approved personnel by General Manager of location. Keeping all personal items outside of cash room/office.
• Responsible for issuance and checking in all banks at, ensuring sufficient paperwork & daily closing sheets are turned in.
• Responsible for proper uniform handling in the absence of Administrative Operations Manager.
• Responsible for performing cash pick-ups and change orders on a needed basis.
• Certain administrative tasks can be appointed such as the implementation of legal paperwork, time keeping equipment oversight, HRIS management, recruitment support, engagement program support and progressive documentation support.
• Responsible for the counting of the daily receipts.
• Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances.
• Responsible for I-9 and file management.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, analytical, planning, and support skills.
• Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.
• Computer knowledge and skill level for intermediate office functions inclusive of cash management system online, POS systems, and excel.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Two-three years cash handling experience.
• Two years administrative experience preferred.
• One year of supervising/management experience.
• ServSafe or Food Handling Certified a plus.
• All education backgrounds accepted.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

Eligible for overtime pay.

On-Demand Pay Program : G et access to a portion of earned wages before payday .

Meal Plan & Employee Discounts at applicable locations .

Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).

Tuition Discount through Partnership College.

Up to 8 hours of Bereavement Leave

Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day .

Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C. . Colorado : Employees accrue 1 hour of paid sick leave for every 30 hours worked , up to 48 hours per year , under the Healthy Families and Workplaces Act (HFWA) . Maryland : Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked , up to 40 hours per year , as required under the Maryland Healthy Working Families Act . Washington : Employees accrue 1 hour of paid sick leave for every 40 hours worked , in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

OFFICE USE ONLY:

#LI-DNI

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.