Assistant Retail Operations Manager

SSA Group

Buffalo (NY)

On-site

USD 60,000 - 85,000

Full time

2 days ago

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Benefits offered by this job

Paid time off

Medical, Dental, Vision insurance

401(k) with company match

On-demand Pay

Job summary

SSA Group at Buffalo Zoo is seeking an Assistant Retail Operations Manager to oversee Gift Shop and Kiosk operations. You will lead staff, recruit and coach talent, and ensure compliance with policies while driving sales and guest satisfaction.

Responsibilities include inventory control, POS troubleshooting, payroll support, and maintaining presentation standards across locations, with flexibility to work varied hours and holidays.

Qualifications

Strong interpersonal and communication skills.
Proven leadership skills with team building and development.
Excellent problem-solving/decision-making abilities.
Financial management, merchandising, analytical, and planning skills.
Flexible, adaptable in a fast-paced environment.
Basic computer office skills.
Physical ability to stand for extended periods and move boxes (35 lbs).
Ability to work varied hours including nights, weekends, holidays.

Responsibilities

Lead and motivate staff to exceed customer and client expectations.
Handle talent recruitment, onboarding, supervision, evaluation, coaching and documentation.
Develop training programs to motivate and mentor employees.
Ensure compliance with local, state, and federal laws.
Maintain clean, safe, and organized work environment.
Uphold company policies and client guidelines, promote inclusivity.
Assist in inventory control and ensure merchandise presentation standards.
Analyze daily/weekly/monthly sales and payroll against budgets.

Skills

Leadership

Communication

Problem solving

Financial management

Merchandising

Analytical skills

Flexibility

Office computer skills

Physical stamina

Flexible hours

Tools

POS system

Job description

SSA Group at Buffalo Zoo is looking for a talented Assistant Retail Operations Manager to join our team!

Who are we

At SSA, we're Unapologetically Family — it's who we are and how we show up for each other, for our 90+ cultural attraction partners, and for the more than 100 million guests we welcome each year. We laugh, we celebrate our wins, and we learn from our mistakes together.

That family mindset shapes 452 Hospitality, the heartbeat of everything we do: creating special moments of hospitality that have a lasting impact, before, during, and after every guest visit. We bring together admissions, culinary, and retail— to shape one seamless guest experience across the full Hospitality Experience Journey.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within — proof that when we say we invest in people, we mean it.

Assistant Retail Operations Manager

Oversight includes multiple Gift Shop and Gift Kiosk/Carts locations.

Position Title

Assistant Retail Operations Manager

Reports to

Retail Operations Manager

Responsibilities

Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
Ensure your department's team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
Develop training programs to train, motivate, and mentor employees.
Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures
Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Support store leadership in management of all inventory control programs as necessary.
Ensure all company merchandise presentation standards are met to maximize sales.
Complete daily department functions in reporting daily, weekly and monthly sales through an internal Ledger.
Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.
Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.
Oversee cleanliness of all shops and displays.
Issue One-Minute Meeting to team on daily basis.
Forecast daily/weekly sales, complete and maintain sales analysis with respect to controllable costs for department and unit management. Support management of payroll and controllable profit within established budget. Meet & manage department payroll budget expectations by being strategic with scheduling coverage, on-call shifts, etc.
Analyze sales and inventory to maximize opportunities. Identify new ways to generate sales and achieve goals.
Set precedent to achieve Sales, Promo, Per Cap & Controllable Budget.
Promote an inclusive & supportive approach at the Unit.
Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.

IDEA + Belonging

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements

Strong interpersonal and communication skills, including the ability to articulate to our client, Management team, Buyer and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, and planning skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

Two to Three years Retail Management experience preferred.
Visual Merchandise experience necessary.
All education backgrounds eligible, must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation And Benefits

Full-Time, non-exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family's serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable
Tuition Discount through Partnership College
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

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