Office Supervisor- AMI (FT- 1.0 FTE, Day Shift)

Bozeman Health; Bozeman (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

Bozeman Health is seeking an Office Supervisor to assist with planning, directing, organizing, monitoring and staffing departmental services in line with policies, budgets and regulatory directives. The role includes supervising clerical front desk and medical records staff and ensuring standardization of clerical functions across clinics.

The Office Supervisor serves as the Epic training resource for staff, troubleshoots issues and integrates system enhancements into day-to-day processes to

Qualifications

• High School Diploma or Equivalent
• Three (3) years of healthcare supervisory or coordinator experience
• Associate's degree preferred
• Two (2) years of experience using Epic

Responsibilities

• Assist department leadership with broad operations to ensure compliance with regulatory agencies and hospital requirements.
• Oversee and manage daily activities of office staff to ensure efficient operations, service delivery and expense control.
• Coordinate resources to troubleshoot, determine best solutions, and solve problems.
• Implement procedures and policies for all administrative activities.
• Lead Epic training for staff and develop training materials for end users.

Skills

Leadership

Judgment

Confidentiality

Fast-paced work

Computer applications

Communication

Prioritization

SPIRIT values

Education

High School Diploma or Equivalent

Associate's degree in healthcare, business or related field

Tools

Epic

Job description

Working at Bozeman Health is more than just a job--it's a commitment to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care for each person, every time. In every role, our employees are inspired by their ability to care for our community and our Culture of Excellence guides each employee to be a high performer, engage in transparent and timely communication, demonstrate dynamic learning and teaching, excel through change, express gratitude and experience joy.

Summary

The Office Supervisor is responsible for assisting with planning, directing, organizing, monitoring and staffing departmental services subject to policies, budgets, objectives and directives mandated by regulatory and accrediting agencies and the hospital administrative team. Supervises and performs duties within clerical front desk and medical records areas. Hires, trains, coaches, and evaluates office staff. Ensures standardization with clerical functions across the clinic to permit flexibility for staff members to be competent in multiple clinic settings. Serves as resource dedicated to Epic training for staff, troubleshooting, and integrating system enhancements into day-to-day processes.

Required

Minimum Qualifications

• High School Diploma or Equivalent
• Three (3) years of healthcare supervisory or coordinator experience

Preferred

• Associate's degree in healthcare, business or related field
• Two (2) years of experience using Epic

Essential Job Functions

In addition to the essential functions of the job listed below, employees must maintain timely completion of all required education, trainings, and certifications as assigned and in accordance with Bozeman Health policies, department-specific requirements, applicable certification program and registry requirements, and other applicable regulatory requirements.

• Assists department leadership with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and hospital requirements.
• Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Coordinates resources to troubleshoot, determine the best solutions, and solve problems.
• Implements procedures and policies for all administrative activities.
• Ensures a collaborative departmental approach to long-range strategic operational planning, care and service design and development of Bozeman Health policies, which reflect the mission of the Bozeman Health.
• Resource dedicated to Epic training for staff, creates additional training materials to assist end users, creates materials for skills check and performance evaluation by leaders.
• Participates in Epic and My Chart initiatives improving patient access, registration, check in, and result reporting, image sharing, and feedback.
• Recommend and participate in new implementation / installation projects, software and hardware, in the area of improving patient experience, customer service, billing and authorization, and patient communication
• Continually analyze business processes to assess proper system configuration, coordinate with IT Department as needed to resolve problems, monitor build requests through completion.
• Demonstrates clinical/technical and managerial competency. Ensures staff professional needs are met.
• Leads, teaches, inspires, helps and consistently demonstrates hospital behavioral standards
• Other related duties and responsibilities as assigned.

Knowledge, Skills And Abilities

• Strong leadership skills including understanding departmental operations, orienting and training employees, job performance coaching, and monitoring products and services for continuous improvement
• Demonstrate sound judgment, patience, and maintain a professional demeanor at all times
• Exercise tact, discretion, sensitivity, and maintains confidentiality
• Perform essential job functions successfully in a fast-paced environment
• Learn current and new computer applications and office equipment utilized at Bozeman Health
• Strong interpersonal, verbal, and written communication skills
• Analyze, organize, and prioritize work while meeting multiple deadlines
• Demonstrate the Bozeman Health SPIRIT values of: Service, People, Integrity, Respect, Improvement, and Teamwork.

Schedule Requirements

• This role requires regular and sustained attendance.
• The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

Lifting (Rarely – 30 pounds): Exerting force and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.

Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.

Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.

Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination.

Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.

Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.

Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.

Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.

Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.

Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.

Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.

• Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.