Clinic Operations Manager- Pediatrics Clinic (FT- 1.0 FTE, Day Shift)

Bozeman Health; Bozeman (MT); On-site; USD 100,000 - 150,000; Full time

Job summary

Bozeman Health is seeking a Clinic Operations Manager to support leaders in planning, directing, organizing, and monitoring department services within regulatory and budgetary constraints. The role focuses on delivering high-quality, cost-effective healthcare workflows and fostering a culture of excellence and continuous improvement.

The position requires coordinating with providers and staff, delivering projects within annual tactical roadmaps, and presenting dashboards showing progress toward

Qualifications

• Bachelor's degree in healthcare or related field; or equivalent management experience (4+ years).
• Two (2) years of management, supervisory or clinic coordinator experience in a healthcare setting, including at least one year of managing and implementing projects and execution experience.

Responsibilities

• Assists leaders with directs broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and hospital requirements. Implement operational and tactical roadmaps.
• Assists leaders to ensure a collaborative departmental approach to operational planning, care/service design and development of organizational policies, which reflect the mission of the organization.
• Coordinates and assists with oversight of departmental services. Continuously assesses, measures and improves departmental performance.
• Demonstrates responsible management of all departmental resources.
• Demonstrates clinical/technical and managerial competency.
• Leads, teaches, inspires, helps and consistently demonstrates hospital behavioral standards.
• Other related duties and responsibilities as assigned.

Skills

Management experience

Project management

Communication skills

Education

Bachelor's degree in healthcare or related field

Master's degree (preferred)

Job description

Working at Bozeman Health is more than just a job--it's a commitment to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care for each person, every time. In every role, our employees are inspired by their ability to care for our community and our Culture of Excellence guides each employee to be a high performer, engage in transparent and timely communication, demonstrate dynamic learning and teaching, excel through change, express gratitude and experience joy.

Summary

The Clinic Operations Manager is responsible for assisting leaders with planning, directing, organizing, and monitoring department services subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the hospital administrative team. Responsible for the day-to-day implementation and communication of organizational operating imperatives for the service area of assigned responsibility. Assist area leadership to deliver high quality, cost-effective, and efficient healthcare workflows in accordance with annual operating goals, objectives, and organizational policies. Successfully engages providers and staff while implementing a culture of clinical and service excellence, continuous improvement, and compassionate care with shared leadership. Delivering project execution, with well-defined project planning resources and perimeters in accordance with their system directors, drives execution of prioritized projects related to their areas annual tactical roadmaps and priorities. Provides dashboards of ongoing project successes and delays to ensure year end goals are met. Responsible for annual budgeting and monthly oversight of departmental budgets.

Required

Minimum Qualifications

• Bachelor's degree in healthcare or related field; or equivalent management experience (4+ years).
• Two (2) years of management, supervisory or clinic coordinator experience in a healthcare setting, including at least one year of managing and implementing projects and execution experience.

Preferred

• Licensed Mental Health Professional (if in Behavioral Health).
• Masters degree in Healthcare administration, business or related field.
• Certified Physician Practice Manager (AAPC), Certified Medical Manager (PAHCOM), Project Management Professional, Certified Specialist Physician Practice Management (HFMA) or Certified Medical Practice Executive (MGMA).

Essential Job Functions

In addition to the essential functions of the job listed below, employees must maintain timely completion of all required education, trainings, and certifications as assigned and in accordance with Bozeman Health policies, department-specific requirements, applicable certification program and registry requirements, and other applicable regulatory requirements.

• Assists leaders with directs broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and hospital requirements. Implement operational and tactical roadmaps.
• Assists leaders to ensure a collaborative departmental approach to operational planning, care/service design and development of organizational policies, which reflect the mission of the organization.
• Coordinates and assists with oversight of departmental services. Continuously assesses, measures and improves departmental performance.
• Demonstrates responsible management of all departmental resources.
• Demonstrates clinical/technical and managerial competency.
• Leads, teaches, inspires, helps and consistently demonstrates hospital behavioral standards.
• Other related duties and responsibilities as assigned.

Knowledge, Skills And Abilities

• Strong leadership managerial skills including strategic planning, delegation, performance management, problem-solving, maintaining regulatory compliance, and financial management.
• Knowledge of budgeting, forecasting, and financial reporting to support data-driven decision-making and stewardship of departmental resources.
• Excellent communication, writing, and presentation skills, with the ability to communicate complex ideas effectively to diverse audiences using a variety of mediums.
• Demonstrated success in leading, motivating and inspiring employees and cross-functional teams to achieve strategic objectives and deliver results.
• Demonstrate sound judgment, patience, and maintain a professional demeanor at all times.
• Exercise tact, discretion, sensitivity, and maintain confidentiality.
• Demonstrate the Bozeman Health SPIRIT values of: Service, People, Integrity, Respect, Improvement, and Teamwork.

Schedule Requirements

• This role requires regular and sustained attendance.
• The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

• Lifting (Repeatedly – 50 pounds): Exerting force and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.
• Sit (Occasionally): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.
• Stand (Continuously): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.
• Walk (Continuously): Walking and moving around within the work area requires good balance and coordination.
• Climb (Repeatedly): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.
• Twist/Bend/Stoop/Kneel (Continuously): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.
• Reach Above Shoulder Level (Repeatedly): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.
• Push/Pull (Continuously): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.
• Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.
• Vision (Occasionally): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.
• Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Exposures (Repeatedly): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.
• Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.