Office Supervisor

Ultipro; Vancouver (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Medical, Dental, Vision coverage for员工

401(k) with company match

Paid Holidays and Floating Holidays

Paid Time Off

Job summary

Gentle Dental is seeking an experienced Office Supervisor to lead the front office team, oversee scheduling, and ensure exceptional patient experiences. The role partners with providers and office leadership to maintain smooth clinical and administrative operations.

The ideal candidate has dental office leadership experience, strong communication, and a commitment to patient-centered care. This is a full-time position with one Saturday per month and competitive hourly pay in the Washington state

Qualifications

• Leadership experience in a dental or clinical office setting.
• Strong communication and interpersonal abilities for front-office leadership.
• Excellent organizational skills with attention to detail and scheduling.

Responsibilities

• Lead and guide the front office team in daily duties and office standards.
• Monitor and improve provider schedules to boost productivity and patient access.
• Fill open schedule time and minimize gaps or cancellations.
• Maintain professional communication with providers about scheduling and patient needs.
• Support patient experience by addressing questions and service recovery when needed.
• Ensure timely, friendly communication in person and over the phone.
• Train and onboard new front office staff on processes and expectations.
• Maintain accurate patient records, scheduling, and insurance information.
• Collaborate with clinical and administrative teams for smooth daily operations.
• Assist the Practice Manager in implementing goals, workflows, and initiatives.
• Monitor front office workflows for efficiency and exceptional service.
• Assist in managing daily patient flow and operational challenges.
• Promote professionalism, teamwork, and patient-centered care.
• Ensure compliance with company policies and HIPAA.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Attention to detail

Problem solving

Teamwork

Bilingual (nice to have)

Job description

Description

At Gentle Dental, we believe exceptional patient care starts with exceptional teams. We are seeking an experienced and motivated Office Supervisor who is passionate about patient care, team leadership, and creating a positive, supportive experience for both patients and staff.

In this role, you will support the day-to-day clinical and administrative operations of the practice while partnering closely with providers and office leadership to deliver high-quality, comprehensive dental care. The Office Supervisor plays a key role in fostering a collaborative, efficient, and patient-focused environment that supports both operational success and an outstanding patient experience.

With a culture rooted in innovation and a wellness-focused approach to dentistry, Gentle Dental is committed to improving the overall health and confidence of the communities we serve. Our teams play an essential role in building lasting patient relationships through education, compassion, teamwork, and exceptional care.

Reporting Relationship

• Reports to the Practice Manager

Schedule

• Full Time including one (1) Saturday per month

Pay Information

$26.00 - $28.00 per hour/DOE

Position Responsibilities

• Support and guide the front office team in completing daily responsibilities, maintaining accountability, and following office standards
• Assist with monitoring and improving provider schedules to support productivity and patient access
• Help identify opportunities to fill open schedule time and minimize gaps or cancellations
• Maintain clear and professional communication with providers regarding scheduling updates, patient needs, and operational concerns
• Support patient experience by assisting with patient questions, concerns, and service recovery when needed
• Ensure patients receive timely, friendly, and professional communication both in person and over the phone
• Assist with training and onboarding new front office team members on office processes and expectations
• Help maintain accurate patient records, scheduling, and insurance information
• Work collaboratively with clinical and administrative teams to support smooth daily operations and a positive office culture
• Support the Practice Manager in implementing office goals, workflows, and operational initiatives
• Monitor front office workflows to ensure efficiency, organization, and exceptional customer service
• Assist in managing daily patient flow and problem-solving operational challenges as they arise
• Promote professionalism, teamwork, accountability, and patient-centered care within the office environment
• Help ensure compliance with company policies, HIPAA regulations, and office procedures

Required Qualifications

• Minimum of 2 years of dental experience required
• Previous leadership, lead, or supervisory experience preferred
• Strong communication, organizational, and interpersonal skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong attention to detail and problem-solving skills
• Commitment to providing exceptional patient care and customer service
• Bilingual skills are a plus

Why Join Gentle Dental?

At Gentle Dental, we invest in our people and create opportunities for career growth, development, and long-term success. Our teams are supported by a collaborative culture that values innovation, service excellence, and patient-centered care. We believe in supporting our employees both professionally and personally while creating an environment where team members feel valued, respected, and empowered to make a difference.

If you are passionate about helping patients improve their health and confidence while working alongside a supportive and experienced team, we would love to hear from you.

• Employee Assistance Program (EAP)
• Medical, Dental, and Vision coverage for employees and eligible dependents
• Basic Life, AD&D, and Long-Term Disability insurance
• 6 Paid Holidays plus 2 Floating Holidays annually
• Paid Time Off (80 hours annually for hourly team members)
• 401(k) with company match

To comply with Washington State’s pay transparency laws (RCW 49.58.110), this job posting includes a designated email address for the Washington State Department of Labor & Industries to send any notices of noncompliance: [e-mail]

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.