Office Supervisor

Pawnee Mental Health Services; Junction City (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Pawnee Mental Health Services in Junction City, KS, seeks an experienced Office Administrator to support daily operations, supervise staff, and ensure policy compliance. The role emphasizes friendly customer service, efficient office procedures, and accurate recordkeeping.

Responsibilities include coordinating office space, managing supplies, communicating policies, and assisting senior staff. Some travel to satellite offices may be required. PMHS is an Equal Opportunity Employer.

Qualifications

• Experience in healthcare or human services admin preferred.
• Ability to supervise and evaluate staff.
• Proven ability to maintain office procedures and records.
• Strong communication with clients and staff.

Responsibilities

• Act as role model for staff in delivering friendly customer service to visitors.
• Hire, supervise and evaluate staff; provide training and feedback.
• Oversee office procedures for compliance and efficiency.
• Monitor inventory of supplies and coordinate with AP for replenishment.
• Communicate policies to support staff and monitor compliance.
• Manage or delegate distribution of keys for assigned offices.
• Report IT and equipment issues; coordinate with vendors as needed.
• Maintain EHR auto-dial system and ensure client opt-out options.
• Approve invoices for services; assist with client complaints in absence of leaders.
• Ensure a secure and safe environment; coordinate with facilities for maintenance.
• Support Chief Operating Officer with administrative tasks as needed.
• Assist with travel to satellite offices; contribute to program continuity.
• Adhere to PMHS policies and Code of Conduct.

Skills

Customer service

Staff supervision

Office administration

Communication

Tools

EHR system

Job description

Who We Are

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We're looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

What You'LL Do

Essential Responsibilities

• Act as a role model for all staff in providing friendly, hospitable and compassionate customer service to all visitors of the agency.
• Hire, supervise and evaluate a qualified staff and ensure they are trained to carry out their responsibilities. Document concerns, provide feedback and take personnel action as necessary to ensure program quality and viability.
• Oversee office procedures to ensure they are performed in compliance with agency policy and in an efficient and professional manner.
• Evaluate and recommend improvements as necessary.
• Ensure that universal precautions are utilized when cleaning or addressing bodily fluids and accidents in offices of assignment;
• Monitor inventory of related supplies for staff use to ensure availability.
• Monitor local inventory of basic office supplies and related equipment. Request replenishment from Accounts Payable Representative as necessary.
• Communicate relevant policies and procedures to support staff and monitor compliance.
• Perform in role of Key Administrator by managing or delegating to appropriate local staff the distribution and collection of keys for assigned office(s).
• Report software, hardware and office equipment malfunctions to Information Technology Staff (or outside vendors where known contracts exist) and facilitate repair.
• Maintain electronic health record (EHR) auto-dial system ensuring that clients have the option to opt out of the system.
• Evaluate and approve invoices for services rendered as presented.
• Accept and process client complaints in the absence of the Quality Manager and Chief Operating Officer.
• Maintain a secure and safe environment for staff and clients.
• Present concerns to supervisor and/or safety committee.
• Ensure the buildings and grounds in assigned locations are kept organized, clean and representative of a professional healthcare office. Refer maintenance and remodeling needs to the Facilities Manager.
• Serve on committees and work groups as requested.
• Coordinate the efficient and practical use of office space to ensure program continuity.
• Maintain and advance knowledge and skills related specifically to position or to field of work through regular review of pertinent materials or participation in training events as approved by supervisor.
• Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
• Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
• May be assigned to provide support to Chief Operating Officer with administrative tasks.
• Perform other reasonably related duties as assigned by immediate supervisor or other management personnel.
• Same day travel to satellite offices may be required. Pawnee Mental Health is an Equal Opportunity Employer and all applicants will receive equal and equitable consideration without regard to race, religion, color, gender, sexual orientation, age, national origin, disability, or any other status or condition protected by law. Any applicant who feels they have experienced discrimination via the PMHS hiring process may file a written complaint at .