Office Specialist- MLTC Recovery and Cost Avoidance

State of Nebraska; Lincoln (NE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Retirement match 156%

13 holidays

Tuition reimbursement

Public loan forgiveness

Medical insurance

Career advancement

Training & development

Employee assistance

Job summary

The Office Specialist role with the State of Nebraska—Health & Human Services is based in Lincoln, NE. You will support the RCA team by processing forms and documents, calculating fees, and responding to inquiries while ensuring accuracy in file handling and data presentation.

We seek candidates with administrative/office coursework or relevant experience, plus attention to detail and strong communication skills.

Qualifications

• Minimum qualifications include coursework or training in administrative/office support functions and use of PCs and office equipment.
• Experience in customer service or public contact, and/or performing administrative/secretarial work with PCs.
• Familiarity with applying rules and procedures to cases.

Responsibilities

• Examine and process forms, applications, documents, and reports and respond to inquiries.
• Calculate associated fees or billings and verify accuracy and completeness.
• Identify data from records and prepare information for decision-making.
• Prepare packets of information related to agency activities for distribution to the public or contractors.

Skills

Administrative support

Customer service

Data entry

Education

Admin/Office coursework

Job description

The work we do matters! Hiring Agency: Health & Human Services - Agency 25 Location: Lincoln, NE Hiring Rate: $17.642 Job Posting: JR2026-00030061 Office Specialist- MLTC Recovery and Cost Avoidance (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 10-30-2026

Job Description: The State of Nebraska's Department of Health and Human Services, Division is looking for an Office Specialist within the Recovery and Cost Avoidance- Coordination of Benefits (RCA-COB) Team. State and federal law requires Medicaid to be the Payer of Last Resort. The RCA unit works with clients, providers, attorneys, insurers, and others to reduce the cost of Medicaid to citizens of the State of Nebraska. We accomplish this through four separate programs designed to support this: Coordination of Benefits (COB), Estate Recovery (ER), Health Insurance Premium Payment Program (HIPP), and Third Party Liability /Casualty (TPL). Become a part of a team that not only values its members but also knows how to have a good time while achieving excellence!

What We Offer:

• State-matched retirement contribution of 156%
• 13 paid holidays
• Tuition reimbursement program
• Public Service Loan Forgiveness Program
• Medical, Dental, and vision insurance plans
• Career advancement opportunities as the largest and most diverse employer in the state
• Training and development based on your career goals
• Employee Assistance Program

Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit https://statejobs.nebraska.gov/index.html#benefits

An Office Specialist on the RCA Team will have the opportunity to: Support activities of the unit through examining and processing forms, applications, documents, and reports, calculating associated fees or other billings, and responding to requests and inquiries, related to agency program-administrative processes and operations. Screen documents against set requirements, comparing them with established references and guidelines, and verify their accuracy and completeness. Discusses problems or deficiencies to provide information or explain regulations and requirements or to provide the supervisor or other employees with information Searches/identifies and summarizes pertinent data from statistical, financial, work activity, administrative, and/or program records; creates forms, documents, textual-numerical-graphic material, to assist others in collecting and presenting information for decision-making. Prepares packets of information/material related to agency activities, actions, or requests for distribution to the public, customers, clients, vendors, agency representatives, or contractors.

Requirements / Qualifications:

Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Preferred Qualifications: Familiarity with insurance practices and processes, common carrier codes, coverage codes and payor codes. Able to apply knowledge of standardized rules, policies, procedures, guidelines, or practices to plan and carry out tasks and resolve problems. Complete assignments involving related steps, processes, and methods requiring selection of correct process from several options/choices. Use good judgment in applying and locating directives to specific cases. Attention to detail to ensure procedures are followed correctly and work is completed timely.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Knowledge of: the practices, procedures, and equipment used in secretarial/clerical support operations; record keeping practices and database management; administrative reporting formats; customer service processes and principles; the program-administrative policies and guidelines; specialized processes and terminology associated with assigned work; grammar, punctuation, spelling, and composition for general business and specialized purposes; word and data processing software.

Ability to: communicate in person and by telephone, email, and correspondence to exchange information and ideas; interact effectively with persons of diverse backgrounds; summarize technical data and results of research and tracking activities into reports; prepare, proofread, and correct errors in information, documents, reports; understand and apply instructions and program-administrative policies and directives; implement decisions made and take actions selected by others to achieve work objectives, performance goals, and priorities; learn the organizational structure, mission, and activities of the employing agency; learn agency policies and procedures pertinent to the work assigned; maintain confidentiality; maintain accurate records and documentation.

You can access Workday anytime through the Link web page: https://link.nebraska.gov/

Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.

Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics. We are seeking talented individuals to join our team in careers that make a difference in the lives of Nebraskans.

Contact [e-mail] for additional support.

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Thank you for your interest in joining our team!

State Government is one of the largest and most diverse employers in Nebraska. Whether it's helping a vulnerable child, advancing public health, making highways safer, or preserving our natural resources, the work we do matters!