OFFICE SPECIALIST II (HCV)

eNcloud; Cincinnati (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

eNcloud in Cincinnati, OH is seeking an Office Specialist II (HCV) to perform clerical tasks supporting the Housing Choice Voucher Program, including correspondence, data entry and reporting.

The role requires proficiency in Word/Excel, strong customer service, confidentiality, and the ability to manage multiple duties in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• One (1) full year of clerical work experience.
• Proficiency in word processing applications, preferably Microsoft Word.
• Good working knowledge of electronic spreadsheets, preferably Excel.
• Strong customer service skills and ability to maintain confidentiality.

Responsibilities

• Prepare a variety of correspondence, reports, etc. utilizing Microsoft Office and agency software.
• Prepare, organize, print and assemble material used in agency functions.
• Input information and generate reports from the system for the HCV program.
• Review and process information for owner and participant terminations from the HCV program.
• Provide data entry support for HCV Managers.
• Answer and assist internal and external clients by phone, web, or in person.
• Open, log and route mail.
• Create and send correspondence to clients.
• Assist with leases, contracts, payments holds/abatements, scheduling, filing, faxing, scanning and copying documents.
• Conduct unit and owner background checks on RTAs.
• Perform rent reasonable assessments and set up units in the system.
• Manage agency mailings and communications.
• Process rent reasonable assessments to determine rent for units.
• Provide lobby desk coverage.
• Operate office equipment.
• Support briefings, recertifications and other functions.

Skills

Typing 55 wpm

Customer service

Confidentiality

Telephone skills

Education

High school diploma or equivalent

One year clerical work experience

Tools

Microsoft Word

Microsoft Excel

Job description

eNcloud Services Immediate Requirement

Job Title: OFFICE SPECIALIST II (HCV)

Location: Cincinnati, OH

Onsite Position

C2C/W2

SCOPE

This position is responsible for performing a variety of clerical functions in support for the Housing Choice Voucher Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and Agency specific Software system(s).


• Prepare, organize, print and assemble various material used in a variety of agency functions.


• Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.


• Review and process information for both owner and participant terminations from the HCV program.


• Provide data entry support for the Housing Choice Voucher Managers.


• Provide general administrative support with answering and assisting internal and external clients on the telephone, via the web and as walk-ins.


• Open, log and destitute departmental internal and external mail.


• Create organize and send correspondence and other communications to clients.


• Assist with lease and contracts, applying and removing payments holds/abatements, scheduling appointments, filing, faxing, scanning and copying of documents.


• Conduct unit and owner background checks on RTAs.


• Perform rent reasonable assessments and set up units in system.


• Open, create, distribute, log, verify, note and track various agency mailings.


• Process rent reasonable assessments to determine reasonable rent for proposed and contracted units for the program.


• Provide desk coverage for lobby areas within the agency.


• Operate various types of office equipment.


• Assist in briefings, with recertification appointments and other departmental/agency functions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

DESIRED QUALIFICATIONS

• Demonstrated strong customer service skills.


• Ability to maintain confidentiality.


• Type at least 55 wpm after errors are deleted.


• Demonstrated proficiency in word processing applications, preferably Microsoft Word.


• Good working knowledge of electronic spreadsheets, preferably EXCEL.


• Good basic knowledge of English grammar, punctuation and composition.


• Demonstrated ability to maintain confidentiality.


• Strong telephone skills.


• Ability to maintain confidentiality.

EDUCATION/EXPERIENCE/CERTIFICATIONS

• High school diploma or equivalent.


• One (1) full year of clerical work experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to sit or stand for eight hours while performing essential work duties. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must be able to perform essential job functions in an environment that could have increased stress levels.

OTHER

The candidate must possess and maintain a valid driver’s license in state of residence, and maintain an insurable driving record under the terms and conditions of the auto liability policy. The candidate may have no more than 6 accumulated points in 3 consecutive years

Job Category

IT