Office Services Supervisor

RRD; West Palm Beach (FL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RRD in Florida is seeking an Office Service Supervisor to lead day-to-day operations, people management and client service in a fast-paced environment. The role focuses on scheduling, timekeeping accuracy, workflow coordination, and driving profitability through efficient labor use.

You will train new staff, address performance issues, develop team members, and escalate client or team concerns to management while adhering to company and client policies.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in a customer service environment, legal or financial services preferred.
• 3+ years in office support including administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Proficient in MS Word and Excel; basic PowerPoint.
• Experience managing vendors is a plus.
• Strong written and verbal communication; able to meet deadlines.

Responsibilities

• Ensure team provides outstanding service to client and builds strong customer relationships.
• Conduct time and absence for direct reports with accurate timekeeping.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through efficient use of labor and resources.
• Resolve operational problems or issues promptly.
• Produce required reports on schedule.
• Coordinate workflow within the team and delegate duties to associates.
• Balance day-to-day work with mail, reprographics, conference setup, and vendor management.
• Monitor workflow to ensure timely, accurate job completion.
• Train new employees on policies and procedures.
• Address performance issues and work with manager on development plans.
• Escalate client or team concerns to proactively resolve issues.
• Adhere to Williams Lea policies and client site policies.

Skills

Customer service

Communication

Time management

Detail oriented

Team player

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 7:00am - 4:00pm

The Office Service Supervisor is an independent leader, helping manage the day-to-day people, operations and client.

Job duties

(* denotes an “essential function”)

• *Ensure team provides outstanding service to client, while building strong customer relationships
• *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• *Create an environment conducive to service expansions and new business opportunities
• *Maximize profitability through the effective utilization of labor and resources
• *Immediately resolve any operational problems or issues
• *Produce required reports on schedule
• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• *Train new employees on policies and procedures
• *Address performance issues among team members
• *Work with manager to create development plans and challenging assignments for team members
• *Escalate to manager client or team concerns to proactively resolve issues
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Other duties as assigned

Qualifications

• Bachelor’s degree or equivalent experience
• 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
• 3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a managerial level.
• Must work well in a team environment.
• Must be able to interact effective with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $23.32 - $34.09 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.