Office Service Associate

RRD; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Life insurance

Parental leave

Tuition assistance

Job summary

RRD is seeking an Office Service Associate to provide daily back office services including reprographics and mail processing. You will support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

This role requires lifting up to 50 lbs and the ability to meet tight deadlines. Primary duties include using logs, filling out tickets, running jobs in order, communicating issues to supervisors, and ensuring accurate, timely delivery of work.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience, preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with back office procedures to meet client satisfaction.
• Proven customer service skills to maintain relationships.
• Strong written and verbal communications, including phone/email etiquette.
• Attention to detail and strong organizational skills.
• Ability to meet deadlines and complete projects timely.
• Capability to handle confidential documents and information.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting.
• Perform office services tasks, mainly reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines.
• Meet contracted deadlines for all work.
• Troubleshoot basic equipment problems.
• Load machines with paper, toner, supplies.
• Answer calls, emails, and place service calls as needed.
• Interacting with clients in person, over the phone or electronically.

Skills

Customer service

Attention to detail

Communication skills

Team player

Deadline oriented

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Phone system

Email/CRM

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Office Service Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi‑functional and diverse backgrounds.
• Ability to work in a fast‑paced environment.
• Must be self‑motivated with positive can‑do attitude.

Additional Information

The salary rate for this role at the noted RRD location is $19/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday - Friday - 9:00am to 6:00pm

#GOC

#WLNAT

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.