Office Services Supervisor

RR Donnelley; West Palm Beach (FL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Parental leave

Tuition assistance

Job summary

RR Donnelley is seeking an Office Service Supervisor in West Palm Beach, FL. This role leads day-to-day operations, manages a team, and ensures outstanding client service while maintaining efficient workflow and accurate timekeeping.

The position emphasizes leadership, staffing, and profitability through effective labor utilization, with a Monday–Friday schedule and a competitive hourly rate of USD 23.32–34.09.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years’ proven experience in a customer service environment, legal or financial services preferred.
• 3+ years’ experience in office support including admin, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate MS Office Word and Excel skills.
• Basic PowerPoint skills.
• Prior experience managing vendors preferred.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships.
• Conduct time and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through effective utilization of labor and resources.
• Immediately resolve operational problems or issues.
• Produce required reports on schedule.
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Balance day-to-day work with projects and ad hoc requests related to mail volume, reprographics, conference room setup, and vendor management.
• Monitor workflow to ensure timely, accurate completion of jobs.
• Train new employees on policies and procedures.
• Address performance issues among team members.
• Work with manager to create development plans and challenging assignments.
• Escalate client or team concerns to manager to resolve issues.

Skills

Customer service

Team leadership

Time management

Communication

Problem solving

Attention to detail

Multi-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Reprographics equipment

Job description

• Compensation: USD 23.32 - USD 34.09 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 7:00am - 4:00pm

The Office Service Supervisor is an independent leader, helping manage the day-to-day people, operations and client.

Job duties

(* denotes an “essential function”)

• *Ensure team provides outstanding service to client, while building strong customer relationships
• *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• *Create an environment conducive to service expansions and new business opportunities
• *Maximize profitability through the effective utilization of labor and resources
• *Immediately resolve any operational problems or issues
• *Produce required reports on schedule
• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• *Train new employees on policies and procedures
• *Address performance issues among team members
• *Work with manager to create development plans and challenging assignments for team members
• *Escalate to manager client or team concerns to proactively resolve issues
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Other duties as assigned

Qualifications

• Bachelor’s degree or equivalent experience
• 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
• 3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to expand a problem to a managerial level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $23.32 - $34.09 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.