Office Services Specialist (On Call)

SPS; Bellevue (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking an Office Services Specialist (On Call) to provide flexible office and mail services. The role demands strong customer service skills and adaptability, supporting various tasks from reception to mail management. Candidates with a high school diploma and relevant experience are preferred for this dynamic position.

Benefits

Career growth and skill development opportunities

Comprehensive benefits

Recognition programs

Qualifications

• High School Diploma or equivalent required.
• 6+ months of prior work experience preferred.
• Ability to maintain professionalism and handle responsibilities.

Responsibilities

• Provide excellent customer service in all communication.
• Receive and sort inbound mail/packages.
• Assist with light facilities duties and office moves.

Skills

Communication

Customer service excellence

Multi-tasking

Organization

Education

High School Diploma or equivalent

Tools

MS Office

Job description

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Job Title: Office Services Specialist (On Call)

Reports To: The Office Services Specialist (On Call), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

Job Overview: The Office Services Specialist (On Call) provides office and mail services in a flexible capacity for positions where regular employees are out of office or for specific projects. Responsibilities include assisting with mail, reception, hospitality, facilities, and copy/print services. The role is based in a specific client "home office" and may be sent to different client sites on short notice. Flexibility and adaptability are essential.

This position aims to deliver high-level service to all client and SPS employees while maintaining a professional image through prompt, courteous, and efficient service.

Duties and Responsibilities:

• Provide excellent customer service in all communication.
• Answer calls and assist visitors professionally.
• Assist with light facilities duties, such as troubleshooting, ordering supplies, and stocking kitchens.
• Receive and sort inbound mail/packages, input into chain of custody software.
• Manage outgoing mail/package transactions and shipping/receiving duties.
• Notify employees of inbound deliveries and distribute mail/packages.
• Assist with office moves and copy/print services.
• Help set up/take down conference rooms for meetings/events.
• Seek additional work during downtime and build professional relationships.
• Maintain professionalism and guide back-up staff on policies and procedures.
• Handle sensitive inquiries appropriately and provide reception coverage as needed.

Competencies:

• Strong communication skills.
• Customer service excellence.
• Proficiency in MS Office and familiarity with MFD equipment.
• Ability to multitask, organize, and work independently.
• Knowledge of shipping/receiving procedures and ability to follow instructions.
• Flexibility in schedule and hours.

Qualifications and Education:

• High School Diploma or equivalent.
• 6+ months of prior work experience preferred.
• Ability to work assigned hours and maintain professionalism.

Physical Demands:

• Ability to lift/move up to 40 lbs frequently and handle packages up to 60 lbs.
• Must be able to walk, stand, sit, and operate office machinery.

Travel: None or negligible.

Other Duties: Responsibilities may change at any time without notice.

Pay Range: $23 USD per hour.

What We Offer:

• Career growth and skill development opportunities.
• Recognition programs.
• Comprehensive benefits including health, dental, vision, 401k, and more.

About SPS: SPS is a global provider of outsourcing solutions including Mailroom Management, Office Services, and Document Processing, serving sectors like banking, insurance, legal, and more. We promote diversity, inclusion, and equal opportunity.

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