Office Services Specialist - Full Time Floater New York, New York, United States

SPS Switzerland AG; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in outsourcing solutions is seeking a Field Support Specialist in New York. This role involves providing exceptional office services, ensuring customer satisfaction, and maintaining a professional image. Ideal candidates will possess strong communication and organizational skills, with a focus on multitasking and problem-solving. The position requires flexibility for travel within the region and offers comprehensive benefits including health, dental, and career growth opportunities.

Benefits

Career growth opportunities

Learning and development programs

Recognition programs

Comprehensive benefits including health, dental, vision, 401k

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and organize effectively.
• Preferred 6+ months of relevant work experience.

Responsibilities

• Provide exceptional service for all forms of communication.
• Assist with copy/print production and monitor equipment functionality.
• Greet guests, register visitors, and coordinate access with building security.

Skills

Communication

Organization

Problem Solving

Education

High School Diploma

Tools

MS Office Suite

Job description

Office Services Specialist - Full Time Floater

New York, New York, United States

Job Title: Field Support Specialist

Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

Job Overview:

The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. It may also involve same-day assignments based on unscheduled call-outs needing immediate support. This role is critical for customer satisfaction, business continuity, and meeting service level agreements. The goal is to ensure continuous customer support in accordance with our SLAs.

The FSS provides exceptional office services, including shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other site-specific processes aligned with our core business lines and SLAs. Training will be provided at SPS sites within the region to familiarize FSS with other SPS locations.

This position strives to deliver the highest level of service to all clients and SPS employees while maintaining a professional image through prompt, courteous, and efficient service.

Duties and Responsibilities:

Mail Services

• Provide exceptional service for all forms of communication.
• Process inbound and outbound accountable and flat mail/packages, sorting by recipient/department using manual or electronic chain of custody procedures.
• Handle shipping and receiving duties, including packaging and sealing shipments.

Reprographics Services

• Assist with copy/print production and monitor equipment functionality.
• Provide binding services (GBC, Velo, Coil, Wire).
• Operate multifunction devices, ensuring functionality, replenishing toner and paper.
• Scan and image documents, and perform light copy/print reproduction services.

Office Services

• Maintain the Office Services Center in a neat and orderly manner.
• Service and replenish pantry, conference, and kitchen areas.
• Perform general maintenance and repairs, oversee equipment maintenance and safety tests.
• Organize and stock breakrooms, set up meeting and conference rooms, and manage office supplies inventory and reordering.

Front of House

• Provide reception or concierge coverage as needed.
• Greet guests, register visitors, and coordinate access with building security.
• Represent SPS and clients positively in all interactions.
• Ensure quality of lobby experience, assist guests, and handle calls and visitor logs.
• Provide light administrative support as directed.

**Qualifications:**

• Strong verbal and written communication skills.
• Proficiency in MS Office Suite (intermediate to advanced).
• Ability to multitask and organize effectively.
• Knowledge of MFD equipment and shipping/receiving procedures.
• Ability to work independently and complete projects.
• Proactive in seeking additional tasks during downtime.
• Maintain professionalism and build relationships with customers and teams.

Minimum Qualifications:

• High School Diploma or equivalent.
• Preferred 6+ months of relevant work experience.
• Ability to work assigned hours as determined by management.
• Excellent organizational and problem-solving skills.
• Professional appearance and attitude.

Physical Demands:

• Ability to grasp, lift (up to 25 lbs. alone, 50 lbs. with assistance), and carry items.
• Ability to walk, bend, kneel, stand, and sit for extended periods.
• Manual dexterity for operating office machinery, ladders, and binding equipment.
• Visual acuity for color matching, reading, and close/distance vision.

Travel:

• Travel within the assigned region is required, with reliable transportation essential.
• Assignments may include traveling between SPS sites as needed.

Other Duties:

This job description is not exhaustive and duties may change at any time with or without notice.

**Pay Range:** $20 USD per hour

What We Offer:

• Career growth opportunities.
• Learning and development programs.
• Recognition programs.
• Comprehensive benefits including health, dental, vision, 401k, and more. Benefits may vary for part-time roles.

About SPS:

SPS is a leading provider of outsourcing solutions leveraging AI and Robotic Process Automation across 22+ countries. Our North American services include Mailroom Management, Office Services, and Document Processing for sectors like banking, insurance, legal, education, and more. We are committed to delivering high-quality services and fostering employee development in an inclusive environment.