Office Services Specialist

Bricker Graydon Wyatt; Lexington (KY); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) with employer match

Life insurance

Flexible work schedules

Paid time off

Job summary

Bricker Graydon Wyatt LLP is seeking an Office Services Specialist to support our team in Lexington, Kentucky. This role involves advanced office services tasks, including mail processing, production, supply management, and excellent customer service. Candidates must have a high school diploma, with 1-3 years of experience preferably in a law firm.

We offer competitive pay ranging from $19 to $22 per hour and a comprehensive benefits package, including health and retirement plans. Join us to thrive in a collaborative environment!

Qualifications

• 1-3 years of work experience in a mail/copy center required.
• Proficient with legal technologies and software including document management.
• Knowledge of court systems and handling legal documents.

Responsibilities

• Perform advanced office operations in a legal environment.
• Function as a document specialist performing quality control.
• Mentor and provide coaching on workflow for other specialists.

Skills

Customer service skills

Strong communication skills

Attention to detail

Time management

Proficient in Microsoft Office

Education

High school diploma or GED

Related technical education (preferred)

Job description

Schedule: In-Office | Monday – Friday | 8:00 AM – 5:00 PM

Pay Range: $19-$22/hr. (Final compensation will be determined based on factors such as experience, skills, education, and internal equity.)

At Bricker Graydon Wyatt LLP, we are committed to fostering a firm culture rooted in inclusivity, collaboration, and mutual respect.

We deeply value the unique strengths, experiences, and perspectives that each team member brings. While there are many great reasons to build a career at Bricker Graydon Wyatt, the true driving force behind our success is our people. Our attorneys and professional staff define who we are—and they are the reason we thrive each day. At BGW, you belong.

We offer a comprehensive benefits package, including medical, vision, and dental insurance, 401(k) with employer match, life insurance, firm-paid short- and long-term disability, parental leave, an HSA with employer contribution, flexible spending accounts, flexible work schedules, competitive paid time off, and more.

We are seeking an Office Services Specialist to join our team in our Lexington, Kentucky office.

GENERAL DESCRIPTION

Working within the Bricker Graydon Wyatt Office Services Team, this position provides critical advanced-level support to the attorneys and staff in the Firm by performing various office services tasks. These tasks include a mix of one or more of the following areas of responsibility: mail processing, delivery and shipping services, production, copy, scanning/imaging services, supply management, hospitality and conference room set up, stocking services and reception.

Performance of responsibilities may require communication with partners, attorneys, clients, staff, vendors and others, and therefore, incumbents must possess excellent customer service skills, strong communication skills and exceptional problem-solving skills, knowledge of court systems and proper handling of legal documents, and the ability to work with individuals at all levels.

In the absence of one or more Office Services Specialists, this position may also assist with some of the more basic office services functions. This position reports directly to the Office Services Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

“Essential functions” are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.

• Perform more advanced office operations in a legal environment which may include mail processing, production copy/imaging services, supply, hospitality and other related services
• Assume responsibility for completing more complex tasks assigned to team
• Function as a document specialist, performing quality control and final checks of work product.
• Determine ways to improve efficiency or reduce expenses while providing quality services
• Provide mentoring for other specialists
• Provide coaching on workflow and machine operations for specialists and end-users, ensuring the safe use and proper maintenance of all equipment.
• Maintain appropriate par levels and inventory
• Assist in compiling and maintaining production records and volumes

POSITIONS SUPERVISED

None

EDUCATION/EXPERIENCE

• High school diploma or GED required; related technical education preferred
• 1-3 years of work experience in a mail/copy center required, preferably in a law firm or similar function

KNOWLEDGE / SKILLS / ABILITIES

• Proficiency in Microsoft Office products
• Strong attention to detail and highly organized
• Effective written and verbal communication skills
• Outstanding typing, spelling, proofreading and grammatical skills
• Excellent time management skills; able to manage competing priorities in a fast-paced environment
• Must possess excellent interpersonal and customer service skills to communicate with partners, attorneys, staff, clients, vendors and others
• Ability to function with a high level of patience, tact and diplomacy in handling difficult situations or difficult people
• Excellent interpersonal and customer service skills to communicate with partners, attorneys, staff, clients, vendors and others
• Proven ability to mentor
• Proficient with legal technologies and software including document management, cost recovery and chargeback systems, etc.
• In-depth knowledge of court systems and the proper handling and delivery of legal documents such as depositions, transcripts, briefs, addendums, filing, pleadings and judgments
• Ability to move packages on a standard wheeled cart with a capacity of 50 lbs. or greater

OTHER REQUIREMENTS

• May work flexible hours as necessary

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications, or working conditions required of employees assigned to this role. Management reserves the right to modify or add duties at any time. This job description is not an employment agreement or contract.

We offer a full benefits package, including paid family leave and a generous firm 401(k) contribution. If you are interested in becoming a member of our team, please visit our careers page at www.bricker.com to complete our online application.

We are an Equal Opportunity Employer. All qualified applicants are welcome without regard to gender, gender identity or gender expression, sexual orientation, race, ethnicity or cultural identity, national origin, religion, age, veteran status, genetics or disability. Women, minorities, LGBTQ+, veterans, and individuals with disabilities are encouraged to apply.