Office Services Specialist

Ricoh Americas Corporation; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, life, and disability"

401K retirement savings plan

Health Savings Account (HSA) and Flex.

Tuition assistance programs

Paid vacation and holidays

Job summary

Ricoh Americas Corporation is seeking a Legal Senior Onsite Service Specialist to provide onsite support for legal environments, including copy, scanning, and document handling tasks. You will manage service calls, perform equipment troubleshooting, and ensure accurate billing logs while maintaining confidentiality and professionalism.

The role emphasizes strong communication, teamwork, and the ability to adapt to fast-paced legal workflows in a customer-centric setting.

Qualifications

• High school diploma or GED plus at least 1 year of relevant work experience.
• Proficiency in MS Office Suite and basic computer skills.
• Strong communication and ability to thrive in a fast-paced, customer-centric environment.
• Nice to have experience in copy jobs or related fields; basic electronics knowledge and copier repair preferred.

Responsibilities

• Deliver exceptional customer service by addressing inquiries and coordinating service calls.
• Provide equipment troubleshooting and escalate technical issues for resolution.
• Collaborate with team to ensure smooth delivery of completed jobs and support building functions.
• Assist with meeting room setups, light maintenance, and reception duties as needed.
• Uphold safety standards and handle confidential time-sensitive documents.
• Maintain logs for billing and reporting; distribute mail, supplies, and faxes.
• Deliver completed reproduction work and perform daily copier checks and maintenance.
• Assist facilities with box moves and occasional overtime.

Skills

Strong communication skills

MS Office Suite

Proficiency in basic computer skills

Troubleshooting and problem-solving

Ability to work independently

Flexibility and adaptability

Education

High school diploma or GED

Tools

MS Office Suite

Job description

$18.22- $25.87 per hour

Legal Senior Onsite Service Specialist

Legal Environment Responsibilities:

• Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.

• Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).

• As part of a legal services environment, it is essential that we uphold a high standard of professionalism and office etiquette.

• Assist with scheduling needed equipment, labor, and supplies for offsite trials.

General Responsibilities

• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.

• Provide essential equipment troubleshooting and elevate technical issues promptly for resolution.

• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.

• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.

• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

• Handle time-sensitive documents that are confidential in nature.

• Maintain logs for billing and reporting.

• Distribute incoming mail and packages, office supplies, and fax transmissions.

• Deliver completed reproduction work to designated delivery areas.

• Perform scanning, file conversion, file naming, and encryption tasks.

• Perform batch printing using Adobe Acrobat Pro.

• Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.

• Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.

• Assist facilities with box moves, office moves, and light maintenance duties.

• Perform occasional cleaning duties and may require periodic overtime.

Qualifications Must Have:

• High school diploma or GED, coupled with a minimum of one year of relevant work experience.

• Proficiency in basic computer skills, including MS Office Suite.

• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Qualifications Nice to Have:

• Previous experience in copy jobs or related fields.

• Basic knowledge of electronics and copier equipment repair.

Knowledge, Skills, and Abilities:

• Working knowledge of copier and related equipment preferred.

• Knowledge of shipping/receiving procedures and basic electronics preferred.

• Ability to work independently and flexibly to complete projects.

• Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.

• Excellent customer relations and verbal communication skills.

Working Conditions, Mental and Physical Demands:

• Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.

• Dealing with tight deadlines and quick turnaround times imposes high stress levels.

• Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing.

• Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.