Office Services Site Leader

Ricoh USA, Inc.; McLean (VA); On-site; USD 33,062 - 37,195; Full time

Job summary

Ricoh USA, Inc. is seeking a Site Leader for a small legal office. You will supervise day-to-day operations for 1–3 staff, support employee development, and ensure effective workflow across copying, scanning, and document handling. You will prepare client billing and help improve compliance processes, reporting to an Account Manager.

The role requires strong customer service, familiarity with legal documentation, and the ability to manage onsite operations and profitability.

Qualifications

• Minimum of a high school diploma or GED.
• 2+ years of experience in a related field preferred.
• Experience in a legal environment is strongly preferred.
• Familiarity with legal processes and document handling.

Responsibilities

• Supervises day-to-day site operations for a small legal office group.
• Provides employee development support and handles supervision tasks.
• Prepares and invoices client billing per customer requirements.
• Maintains site profitability and looks for additional service opportunities.
• Ensures accurate and timely processing of documents and reports.
• Coordinates with Account Manager and senior staff on operations and deadlines.
• Trains staff on workflow procedures and equipment operation.

Skills

Staff supervision

Leadership

Customer service

Legal knowledge

Training

Payroll accuracy

Operations management

Cost control

Education

High school diploma or GED

Tools

Copitrak

Equitrac

Microsoft Office

Job description

Job Description

Site Leader, Legal

POSITION PROFILE

Supervises the day-to-day operations of a specified 1- to 3-person site within a legal office environment. Reports directly to an Account Manager and works to provide employee developmental support. Assists in employee relations matters related to supervision and direction of staff. Develops, implements, and reviews procedures for compliance and continuous improvement. Prepares, creates, validates, and invoices client billing according to customer requirements.

Must possess excellent interpersonal and customer service skills to communicate effectively with senior-level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. The Site Supervisor serves as the primary point of contact for customer issues and provides direction for issue resolution.

Works directly or indirectly in support of site operations, including one or more of the following functions: copy, production, scanning, fax, mail and shipping, hospitality services, conference room setup and scheduling, receptionist backup, facilities support, and inventory control.

Maintains and manages an acceptable profit level within the site while identifying additional service opportunities to enhance customer workflow.

Job Duties And Responsibilities LEGAL ENVIRONMENT JOB RESPONSIBILITIES

• Chargeback of work, supplies, hours, and services to the firm and/or clients.
• Familiarity with legal technologies and software, including document management systems and cost recovery/chargeback systems (e.g., Copitrak, Equitrac).
• Familiarity with legal records management processes.
• Familiarity with legal processes and documents, including closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, court systems, and the proper delivery of documents within the court system.
• Assists with scheduling equipment, labor, and supplies for off-site trials.

OTHER DUTIES AND RESPONSIBILITIES

• Responsible for the effective implementation and management of the Ricoh Service Excellence methodology.
• Functions as a working supervisor, assisting with daily tasks and operations in accordance with customer contract requirements.
• Maintains formal daily contact with customers.
• Handles highly confidential and time-sensitive documents.
• Ensures quality work due to the sensitive nature of legal documents and projects.
• Demonstrates an understanding of law firm structure and hierarchy while providing professional support to legal secretaries, project managers, paralegals, associates, and partners.
• Ensures accuracy on project work that may require expedited turnaround times and strict deadlines.
• Provides training on workflow procedures and equipment operation as needed.
• Ensures payroll accuracy by reviewing and correcting employee time punches.
• Achieves shift profitability by effectively managing labor, materials, and supplies.
• Manages daily operations while maintaining quality standards and meeting audit and deadline requirements.
• Meets quality and service standards through effective job scheduling practices.
• Maintains efficient workflow by holding direct reports accountable for quality and productivity.
• Facilitates resolution of issues related to pricing, order intake, and invoicing.
• Ensures direct reports execute performance objectives through development plans, 90-day plans, and performance reviews.
• Posts reports reflecting productivity, quality, and deadline performance.
• Maintains positive working relationships with all departments through professional communication.
• Completes site reports and administrative paperwork accurately and on time.
• Completes month-end management reporting.
• Assists the Account Manager with review of monthly financial reports.
• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• High school diploma or GED required.
• Minimum of 2 years of experience in a related field.
• Minimum of 2 years of experience in the legal industry strongly preferred.
• Experience with multiple areas of law, including criminal, civil, corporate, real estate, bankruptcy, and intellectual property, preferred.
• Proficiency with Microsoft Word, Excel, PowerPoint, Adobe Acrobat (PDF), and legal software applications preferred.
• Experience delivering classroom and/or informal training sessions preferred.
• Experience operating advanced equipment and performing complex production work preferred.

Knowledge, Skills, and Abilities

• Strong organizational skills.
• Ability to effectively set goals, lead employees, and provide training and development.
• Strong technical aptitude and ability to operate complex equipment.
• Ability to stay current with technology and industry trends through ongoing learning and professional development.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Work assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions, as well as prepare, provide, and communicate a variety of information.
• Some physical effort is required. While the position is primarily sedentary, it may involve walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 pounds (e.g., paper, books, files, office supplies, and equipment components).
• Requires moderate manual dexterity and regular use of office equipment, including calculators, computers, keyboards, hand tools, and hand-eye coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 7753

Job Category : Service Delivery

Posting Date : 2026-07-21T14:46:26+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Mc Lean, VA, United States

Salary Range : $24.00-$27.00

Driving requirements : Non-driver

Sign-on Bonus : No