Legal Mailroom Courier

Ricoh USA, Inc.; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401K

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh USA, Inc. is seeking a Legal Courier in Louisville, KY to provide direct hands-on support within a legal office environment. You will run errands to courts and law firms, deliver documents and supplies, and assist with conference room setup and facilities support.

The role requires strong customer service, professional etiquette, and the ability to communicate effectively with attorneys and staff. Occasional overtime may be required, including evenings or weekends to meet urgent deadlines.

Qualifications

• High school diploma or GED required.
• 1–2 years of related work experience preferred.
• Exceptional customer experience through strong service, interpersonal, and communication skills.

Responsibilities

• Move furniture and equipment to set up conference rooms for meetings and events.
• Complete errands to courts, post offices, law firms, and other locations.
• Deliver paper reams and office supplies to printer and copier locations.
• Dispose of paper and confidential materials in designated shredding bins.
• Interact with executive-level end users and staff with professional-level support.
• Accurately produce jobs and projects according to deadlines.
• Operate and maintain copier, fax, postage, and computer equipment.
• Handle confidential documents and provide accurate reproduction, scanning, and project support.

Skills

Customer service

Interpersonal skills

Communication skills

Work under deadlines

Attention to detail

Education

High school diploma or GED

Tools

Copier equipment

Filing & scanning equipment

Postage meters

Job description

Job Description

Legal Courier POSITION PROFILE Provides direct hands-on support within a legal office environment. Performs various office support tasks which may include one or more of the following areas of responsibility: walking and driving courier errands involving filings, document research, and pickups/deliveries; copy, production, and scanning; fax; mail and shipping; direct floor support; conference room setup; and facilities support.

The Legal Courier must possess strong interpersonal, professional etiquette, and customer service skills to communicate effectively with senior-level attorneys, partners, clients, opposing counsel, vendors, staff, and others.

This position reports directly to a Site Manager.

Job Duties And Responsibilities Duties And Responsibilities

• Move furniture and equipment to set up conference rooms for meetings and events.
• Complete errands to courts, post offices, law firms, and other locations as required, while communicating the completion and status of deliveries.
• Deliver paper reams and office supplies to printer and copier locations throughout the office.
• Dispose of paper and confidential materials in designated shredding bins.
• Interact with and provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
• Accurately produce jobs and projects according to required deadlines. Assignments may require professionalism and composure under short turnaround times.
• Operate office equipment, including:
• High-volume copy machines
• Fax machines
• Postage meters
• Personal computers
• Utilize production equipment such as:
• Paper cutters
• Hole drillers
• Bindery equipment
• Joggers
• Tape machines
• Stackers
• Electric staplers
• Handle confidential and time-sensitive documents.
• Provide quality and accurate reproduction, scanning, and project support services.
• Respond to customer inquiries, including coordinating and estimating project completion times.
• Provide embedded support to specific floors or integrated practice groups.
• Assist with coordinating projects that will be completed off-site.
• Maintain billing logs and assist in calculating charges for work performed.
• Maintain logs and records for:
• Tracking
• Management reporting
• Inventory control
• Supply ordering
• Distribute incoming mail, packages, office supplies, and fax transmissions to designated delivery locations.
• Deliver completed reproduction work to designated delivery points, including locations outside of the customer’s office when required.
• Perform pickups and deliveries that may require travel between offices and customer locations.
• Handle shipping and receiving responsibilities for materials and packages.
• Perform filing duties in conjunction with customer requests, including document purging and archiving.
• Perform scanning, file conversion, file naming, and file encryption.
• Perform OCR (Optical Character Recognition) processing to support keyword search functionality.
• Format files for printing using Microsoft Office Suite and Adobe Acrobat Pro.
• Conduct daily quality checks on convenience copiers to ensure proper functionality.
• Respond to copier issues and clear paper jams as needed.
• Maintain daily meter readings and service logs.
• Stock and organize convenience copier areas.
• Organize and maintain conference rooms and meeting spaces.
• Assist Facilities with:
• Box moves
• Office relocations
• Occupant moves
• Assist Facilities with light maintenance activities.
• May perform occasional cleaning duties.
• May require periodic overtime, including evenings, weekends, and emergency response situations.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications) Required Qualifications

• High school diploma or GED required.
• One (1) to two (2) years of related work experience preferred.
• Ability to provide an exceptional customer experience through strong customer service, interpersonal, and communication skills.
• Valid, violation-free driver's license may be required.
• Must maintain minimum automobile insurance requirements in accordance with Ricoh policy.

Knowledge, Skills, and Abilities

• Working knowledge of copier equipment and related equipment maintenance preferred.
• Basic electronics knowledge preferred.
• Ability to work independently and adapt to changing priorities.
• Ability to determine appropriate packing methods and materials and verify packing slips for accuracy.
• Ability to understand and follow mail delivery and courier procedures.
• Strong troubleshooting and problem-solving skills.
• Ability to read and comprehend technical information contained in manuals, parts books, and related publications.
• Excellent customer service and customer relationship skills.
• Strong verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced legal environment.

Working Conditions, Mental and Physical Demands

• Frequent exposure to copier and fax machine noise, toner, and changing room temperatures.
• May be exposed to paper cuts from handling documents and opening boxes.
• Exposure to various weather conditions when walking or driving between buildings, courts, and customer locations.
• Daily telephone and in-person interaction with customers, employees, managers, and/or the Dispatch Department.
• Occasional interaction with vendors and equipment repair personnel.
• Ability to work effectively under tight deadlines and quick turnaround requirements.
• Physical demands may include extended periods of:
• Standing
• Walking
• Bending
• Reaching
• Stretching
• Climbing
• Ability to lift or move items weighing up to 50 pounds.
• Ability to push or pull wheeled equipment weighing up to 400 pounds during repair or relocation activities.
• Frequent walking between buildings and travel to courts, government offices, law firms, and customer locations may be required.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8527

Job Category : Service Delivery

Posting Date : 2026-09-24T14:45:00+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Louisville, KY, United States

Driving requirements : Personal Vehicle

Sign-on Bonus : No