Office Services Manager

Silverado; North Carolina; On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

Paid time off

Tuition reimbursement

Professional development assistance

Referral program

Pet Insurance

Discount Programs

Job summary

Silverado Franklin is seeking an Office Services Manager to oversee office operations and HR functions in a compassionate senior care setting. You will manage personnel records, onboarding, payroll compliance, and coordination with Talent Acquisition to support staffing needs.

This role requires strong organization, supervisory experience, and the ability to handle a fast-paced environment while supporting residents and teams in dementia care.

Qualifications

• Associate or bachelor’s degree in Human Resources or related field preferred, or equivalent experience.
• 3+ years of business office management experience preferred.
• 2+ years of HR experience with knowledge of employment and payroll laws.
• 1+ year of supervisory experience, including coaching and team development.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite.
• Effective communicator in verbal and written English.
• Active role: walking, bending, lifting (up to 50 lbs.).
• Comfortable working around animals and pets.
• Reliable transportation to meet attendance and punctuality standards.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Responsibilities

• Maintain all team member personnel information and manage HR recordkeeping and processes on-site.
• Oversee the associate lifecycle, including pre-hire, onboarding, and offboarding.
• Champion new team member onboarding and orientation, ensuring a welcoming experience.
• Coordinate IT account setup and assist associates with technology needs.
• Ensure accurate and timely payroll submission and compliance with regulations.
• Collaborate with Talent Acquisition to support hiring and recruitment processes.
• Assist in Risk Management with workers’ compensation reporting and follow-up.
• Support HR with leave of absence and accommodation processes.
• Supervise and manage receptionist scheduling and performance.
• Partner with the Administrator and leadership team to promote engagement and morale.
• Order office supplies and maintain spend-down sheets for department budgets.
• Reconcile and submit community expenses, including p-card charges and petty cash.
• Maintain and update community licenses and certificates per regulatory requirements.
• Assist with care of community pets and demonstrate passion for working with individuals with dementia.
• Exhibit empathetic communication with residents, families, and associates.
• Perform other duties as assigned

Skills

Office management

HR experience

Supervisory leadership

MS Office

English communication

Physical ability

Animal care

Flexible hours

Reliable transportation

Education

HR degree or related field

Job description

Join Silverado Franklinand be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services™. For over 27 years, Silverado has been delivering exceptional care to individuals with Alzheimer’s and other forms of dementia while creating meaningful careers for those who serve. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

Office Services Manager – a detail-oriented and people-focused professional who will oversee office operations and human resources functions, ensuring compliance, efficiency, and a positive experience for associates and residents.

Be a Difference-Maker with a Senior Care Leader

You bring strong organizational skills, leadership experience, and a passion for supporting teams in a mission-driven environment. You thrive in a fast-paced setting and are committed to fostering a culture of excellence and compassion.

What You’ll Be Doing

• Maintain all team member personnel information and manage HR recordkeeping and processes on-site
• Oversee the associate lifecycle, including pre-hire, onboarding, and offboarding
• Champion new team member onboarding and orientation, ensuring a welcoming experience
• Coordinate IT account setup and assist associates with technology needs
• Ensure accurate and timely payroll submission and compliance with regulations
• Collaborate with Talent Acquisition to support hiring and recruitment processes
• Assist in Risk Management with workers’ compensation reporting and follow-up
• Support HR with leave of absence and accommodation processes
• Supervise and manage receptionist scheduling and performance
• Partner with the Administrator and leadership team to promote engagement and morale
• Order office supplies and maintain spend-down sheets for department budgets
• Reconcile and submit community expenses, including p-card charges and petty cash
• Maintain and update community licenses and certificates per regulatory requirements
• Assist with care of community pets and demonstrate passion for working with individuals with dementia
• Exhibit empathetic communication with residents, families, and associates
• Perform other duties as assigned

Qualifications

• Associate or bachelor’s degree in Human Resources or related field preferred, or equivalent experience
• 3+ years of business office management experience preferred
• 2+ years of HR experience with knowledge of employment and payroll laws
• 1+ year of supervisory experience, including coaching and team development
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite
• Effective communicator in verbal and written English
• Active role: walking, bending, lifting (up to 50 lbs.)
• Comfortable working around animals and pets
• Reliable transportation to meet attendance and punctuality standards
  Ability to work flexible hours, including evenings, weekends, and holidays as needed

Why Choose Silverado?

• Ranked by Fortune Magazine in Best Workplaces in Aging Services
• Certified as a Great Place to Work®
• Internal mobility and growth opportunities across all position

#LI-AC1

Anticipated pay range: $70,000 — $75,000 USD

Silverado offers the following benefits to eligible employees:

• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

* Silverado does not accept candidates from outside recruiters or agencies for this role. *

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).

Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

EOE/M/F/D/V