Office Services Associate - Mail

Opensity solutions; Washington (District of Columbia); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity is seeking an Office Services Associate – Mail in Washington, DC to efficiently sort, scan, and deliver mail while managing mailroom inventory and supply orders. You will meter outgoing mail with postage equipment and handle certified mail in compliance with regulations, delivering prompt service to clients.

The role emphasizes accuracy, confidentiality, and teamwork, with opportunities to participate in Cornerstone training and internal processes to improve efficiency and client

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum 1 year of relevant mailroom/office support experience.
• Proficiency with Microsoft Office and basic technology.
• Demonstrates confidentiality and professional discretion.
• Strong communication and customer service skills.

Responsibilities

• Sort, scan, and deliver mail within the organization daily.
• Manage mailroom inventory and supply ordering, ensuring accuracy.
• Meter outgoing mail with postage equipment per rates and rules.
• Handle certified/registered mail following procedures.
• Provide print services support and basic copier maintenance.
• Respond promptly to client inquiries and resolve issues.

Skills

Customer service

Attention to detail

Strong communication

Team player

Multitasking

Confidentiality

Education

High School Diploma or equivalent

College degree preferred

Tools

Microsoft Office

Cornerstone LMS

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.As an Office Service Associate – Mail, you will be responsible for efficiently sorting and delivering incoming and outgoing mail to the respective departments, ensuring timely and accurate distribution. Additionally, you will manage the inventory of the mailroom and handle supply ordering. Your role will involve completing projects promptly and complying with postage rates and regulations. You will report directly to the Lead Office Service Associate – Mail or the Client Relations Manager.ResponsibilitiesCollaborate closely with the client organization to develop and refine specialized mailroom procedures, including policies, protocols, and standardized processes, to ensure efficient and accurate handling of incoming and outgoing mail.Receive, sort and scan incoming mail pieces on a daily basis; deliver scanned digital copies to designated recipients via email and return original physical mail the same businessImplement comprehensive sorting procedures to categorize and prioritize mail for prompt and precise distribution to the respective departments.Execute scheduled internal runs to deliver interoffice mail in a timely manner, optimizing efficiency and minimizing delays.Utilize advanced postage equipment to accurately meter outgoing mail, adhering to postage rates and regulations.Prepare and process specialized outgoing mail, such as certified or registered mail, following established procedures to ensure compliance and secure delivery.Retrieve outgoing mail from designated internal zones, maintaining a systematic approach to streamline the process and prevent any delays or errors.Develop and nurture strong client relationships, consistently striving to enhance and maintain high levels of customer satisfaction through prompt issue resolution and effective communication of outcomes.Conduct regular inspections to ensure the overall appearance and condition of the workspace meet the highest standards.Respond promptly and positively to client complaints, questions, concerns, and suggestions, conducting quality assurance follow-up and addressing service-related inquiries.Execute essential mail services, including accurate sorting and efficient distribution of interoffice mail, conducting scheduled internal runs, utilizing states-of-the-art postage equipment for precise mail metering, preparing specialized outgoing mail (certified, requested), and retrieving outgoing mail from designated internal areas.Perform critical print services, including proficient copying, rigorous quality control checks, meticulous record log maintenance, precise binding, hole punching, stapling, and basic copier maintenance.Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role of an Office Services Associate – MailPosition Requirements/Experience/ Education:High school diploma or equivalent, college degree preferredMinimum 1 year of experienceAbility to understand client inquiries and provide effective responsesExperience in using Microsoft Office products and applicationsUnderstands the importance of delivering added value to clientsTeam player who can keep a positive attitude, motivate peers, and build relationshipsAbility to maintain confidentiality and security of any client informationDisplays a pleasant and cheerful disposition at all timesCompetencies:Client first mentalityDemonstrates accuracy and attention to detailDetail orientated with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changingSolid decision-making skills within the scope of the positionAbility to meet deadlines and work under pressureGood verbal and written communication skillsAbility to use technologyPrioritizing, flexibility, adaptabilityThe Compensation range for this role is up to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is an Equal Opportunity Employer.We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.