Office Services Associate

Opensity solutions; New York; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Annual bonus potential

Job summary

Opensity seeks an Office Services Associate to support daily operations, handling copy/print work, mailroom tasks, and hospitality duties. You will ensure a professional, organized workplace and provide exceptional customer service across multiple office services functions.

Responsibilities include high-volume printing, finishing, mail handling, event support, and maintaining café and conference spaces. Equal opportunity employer with comprehensive benefits and potential annual bonus.

Qualifications

• Familiarity with copy and print equipment functions and features.
• Strong attention to detail with the ability to identify and correct document errors.
• Basic computer proficiency and understanding of document formats.
• Excellent customer service and communication skills.

Responsibilities

• Operate high-volume copy and print equipment and manage requests.
• Perform quality control checks for accuracy and presentation.
• Troubleshoot basic equipment issues and escalate complex repairs.
• Prepare documents for production and complete finishing services.
• Monitor paper inventory and track print jobs; generate reports.
• Sort and distribute mail, prepare outbound mail, and manage shipments.
• Support daily catering, meeting setup, and maintain clean café areas.

Skills

Copy & print equipment operation

Customer service

Attention to detail

Basic computer proficiency

Problem-solving

Tools

Postage equipment

Mailroom systems

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.The Office Services Associate plays a key role in supporting the daily operations of the office by providing a wide range of services, including copy and print production, mailroom operations, hospitality support, and general office services. Reporting to the Lead Office Services Associate or Client Relations Manager, this position is responsible for helping maintain a professional, organized, and efficient workplace environment while delivering exceptional customer service.Copy Operator ResponsibilitiesOperate high-volume copy and print equipment, including loading paper, adjusting print settings, and processing print jobs.Receive and manage copy and print requests while communicating effectively with customers regarding specifications and available options.Perform quality control checks to ensure accuracy, clarity, formatting, and overall presentation of printed materials.Troubleshoot basic equipment issues, including paper jams and routine maintenance needs, and escalate complex repairs as necessary.Prepare documents for production by organizing files, verifying document orientation, and ensuring proper setup.Complete finishing services such as collating, stapling, binding, cutting, and assembling materials.Monitor and maintain paper inventory and print-related supplies.Track print jobs, maintain production records, and generate usage reports as needed.Required Skills and QualificationsFamiliarity with copy and print equipment functions and features.Strong attention to detail with the ability to identify and correct document errors.Basic computer proficiency and understanding of document formats.Strong problem-solving skills and the ability to troubleshoot equipment and workflow issues.Excellent customer service and communication skills.Mailroom ResponsibilitiesSort and distribute incoming mail to the appropriate departments.Prepare outgoing mail, including packaging, sorting, and postage application.Track shipments, deliveries, and courier activity.Maintain inventory levels of mailing and shipping supplies.Report address discrepancies and delivery issues.Assist customers with mail services and required shipping documentation.Operate postage equipment and mailing systems.Forward misdirected mail and deliveries when necessary.Insert documents and promotional materials into envelopes for distribution.Weigh envelopes and apply appropriate postage.Coordinate with courier services for outbound shipments and deliveries.Hospitality ResponsibilitiesReview monthly and daily event and meeting schedules.Support and staff daily catering and meeting setup requests.Ensure café areas on each floor remain stocked with disposable items, dairy products, and condiments.Verify that café equipment is fully operational.Maintain beverage machines to ensure they are stocked and functioning properly.Monitor office and cubicle areas to ensure cleanliness, including cleaning Expo boards.Ensure restrooms are stocked with feminine hygiene products and mouthwash/cups.Maintain clean and organized conference rooms and meeting spaces.The Compensation range for this role is up to 22.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is an Equal Opportunity Employer.We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.