Office Service Representative II

Canon Business Process Services, Inc.; Fairfax (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage mailroom operations, ensuring efficient handling and dispatching of all mail and packages. This role involves maintaining inventory, providing excellent customer service, and performing various administrative tasks. The ideal candidate will possess strong organizational skills and a professional demeanor, thriving in a fast-paced environment. With competitive pay and a positive work atmosphere, this position offers a chance to be part of a dynamic team that values training and employee satisfaction. If you are ready to contribute to a supportive workplace, this opportunity is for you.

Benefits

Competitive Pay

Comprehensive Training

Employee Discounts

Positive Work Environment

Qualifications

• 2-5 years of experience in a mailroom or professional office environment.
• Knowledge of shipping procedures and proficiency in computer skills.

Responsibilities

• Handle and dispatch all mail, packages, and correspondence.
• Ensure customer satisfaction and resolve problems proactively.

Skills

Customer Service

Mailroom Operations

Computer Skills

Shipping Procedures

Education

High School Diploma or Equivalent

Tools

Fax Machines

Photocopiers

Scanning Equipment

Job description

Overview

Under general supervision, this role is responsible for handling and dispatching all mail, packages, and interoffice correspondence for all classes of mail/packages. Responsibilities may also include activities in the copy center, reception, hospitality, and other duties as assigned.

Responsibilities

CUSTOMER SERVICE

Ensure total customer satisfaction by understanding customer expectations, proactively resolving problems, and building relationships.

MAIL/PACKAGES/POUCHES

Receive, sort, and deliver incoming mail and packages according to assigned floors and time frames. Prepare outgoing mail/packages, including wrapping, sealing, weighing, and postage, in accordance with postal regulations.

Prepare special outgoing inter-office pouches for client affiliates as scheduled.

Package and process outgoing overnight items (Federal Express, UPS, etc.) to meet deadlines; log and deliver incoming overnight packages within established time frames.

Log outgoing and incoming items, review for accuracy, and ensure completeness.

SUPPLIES/COPYING/FAXING/ADMINISTRATION

Distribute supplies to client employees, verify and log orders, and monitor inventory of copy supplies, paper, and toner. Maintain a neat supply area.

Handle distribution of items to client employees, affiliates, or dealers.

Estimate runtime for photocopy jobs, check quality and accuracy, produce bound copies, and deliver/pick up copy jobs.

Perform minor maintenance on photocopy machines, such as clearing paper jams and scheduling service.

Operate fax machines, send and receive faxes, maintain logs, and input data into the computer for billing as needed. Generate activity and confirmation reports.

Prepare monthly production and volume reports for productivity measurement and billing.

Perform other administrative duties such as copying, faxing, and scanning as needed.

Additional functions at the discretion of the Site Manager may include:

Maintaining client kitchen areas and conference rooms, ordering food, making coffee, answering phones, greeting visitors, moving boxes or furniture, replacing light bulbs, documenting scanning, preparing shipments, and learning new office automation features.

Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 2-5 years of experience in a mailroom or professional office environment.
• Knowledge of shipping procedures such as metering, weighing, and logging.
• Proficiency in computer skills preferred.
• Ability to operate various equipment (fax, scanner, metering, stamping, tracking systems, photocopiers, etc.).
• Excellent customer service, professional attitude, and appearance.
• Ability to work overtime and meet deadlines.

Physical Demands

• Regular twisting, turning, squatting, bending, reaching, lifting, and prolonged sitting, standing, or walking.
• Regularly lift and carry up to 20 lbs., move over 50 lbs with a cart.
• Occasionally lift up to 50 lbs.
• Frequent use of hand and foot controls.
• Occasional stair climbing.

What We Offer:

Competitive pay & benefits, comprehensive training, a positive work environment, and employee discounts nationwide.

Come Join Our Team!