OFFICE SECRETARY III ((Multiple Positions))

State of Maryland; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

State benefits

Equal opportunity employer

Job summary

The Maryland State Department of Education, Division of Rehabilitation Services is seeking a detail-oriented professional to provide administrative support to planners delivering vocational and independent living services. The role includes handling consumer inquiries, scheduling, billing, and maintaining case records within a hybrid work arrangement.

Applicants should have a high school diploma and at least three years of secretarial or clerical experience with typing duties; substitutions are

Qualifications

• High school diploma or GED is required.
• Three years of secretarial or clerical experience involving typing duties are required.
• Substitution options include college credits or military service substitutions as described in notes.

Responsibilities

• Provide information to consumers regarding vocational rehabilitation services and assist in problem solving and completing applications.
• Direct daily contact with consumers and address inquiries.
• Respond to crisis situations and facilitate access to professional staff.
• Schedule appointments with physicians, vendors, and community programs.
• Prepare and manage case service purchases, bills, and track purchases.
• Maintain case file records and develop general correspondence for stakeholders.
• Coordinate appointments and assist in resume development for consumers.

Education

High school diploma or GED

Job description

Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland.

Grade

ASTD10

Salary based on Qualifications and Agency Budget allowance

Location of Position

Locations may be available Statewide

Hybrid schedule may be available after completion of training (up to 3 telework days permitted each week)

Position Duties

Provide support services for professional staff engaged in the planning and delivery of vocational and independent living services.

• Provide proper interpersonal information to address consumer concerns, general public and private organization inquiries.
• Direct daily contact consists of providing information to consumers regarding vocational rehabilitation services, problem solving and completing applications.
• Respond to crisis situations, provide information associated with community services and facilitate access to professional staff to address routine and special needs presented by the public and consumers.
• Contact physicians, vendors, and community rehabilitation programs to schedule appointments, obtain medical information, obtain/provide billing information, and obtain quotes for preparing authorizations.
• Prepare Case Service Purchases, prepare bills for payment, resolve billing questions/problems, track/record charge card purchases.
• Maintain case file records of service.
• Develop and prepare general correspondence for consumers, vendors, and others.
• Schedule appointments for consumers with specialists and other allied professionals.
• Complete payment of invoices.
• Research current employment openings for consumers.
• Develop and prepare resumes for consumers.

Minimum Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years performing secretarial or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

Desired or Preferred Qualifications

• Experience with an electronic case management software program.
• Professional experience working with individuals with disabilities.
• Professional experience with medical/disability terminology and services.

Selection Process

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

This recruitment will be used to fill current and future vacancies.

Benefits

STATE OF MARYLAND BENEFITS

Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.