Office Scheduler/Retail Store Associate

Ace Handyman Services; Bowie (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Office Scheduler/Retail Store Associate to enhance operations and customer service. This role is vital for managing job schedules, supporting craftsmen, and ensuring effective communication within the team. With a focus on developing office policies and maintaining brand standards, you will play a key role in driving sales and customer satisfaction. Enjoy a flexible schedule, competitive pay, and opportunities for growth in a dynamic environment dedicated to high-quality service and customer care.

Benefits

Employee Discounts

Flexible Schedule

Training & Development

Paid Vacation

Goal-Based Bonuses

Qualifications

• 6+ years of management, customer service, and sales experience required.
• Proficiency in office software and typing skills essential.

Responsibilities

• Manage job scheduling and support office operations.
• Communicate effectively between field and office teams.

Skills

Management Experience

Customer Service

Sales Skills

Communication Skills

Typing Speed (50+ WPM)

Technology Adaptation

Tools

Outlook

Excel

Word

QuickBooks Online (QBO)

Job description

Join to apply for the Office Scheduler/Retail Store Associate role at Ace Handyman Services.

Benefits include:

• Employee discounts
• Flexible schedule
• Training & development

The Office Manager will report directly to the General Manager and will be crucial to operations, sales, marketing, lead management, growth, and profit goals of the North Denver Office, while maintaining brand standards.

The role focuses on:

• Managing, developing, and scheduling jobs for Ace Handyman Services, a division of Ace Hardware.
• Establishing tracking and supporting processes for goals, overseeing basic office operations with the General Manager.
• Ensuring successful customer handling, sales, and team development.

Essential Duties & Responsibilities

Assist the General Manager with goal tracking, phone skills, scheduling, and estimate efficiencies using online tools. Primary responsibilities include:

• Communicating between Field and Office Teams.
• Supporting Craftsmen in the field.
• Reinforcing Service Path, brand standards, and company culture.
• Developing and updating office policies, procedures, and reports.
• Handling inbound/outbound sales calls with a minimum 70% closing ratio.
• Providing accurate reporting to the General Manager.
• Assisting with payroll and HR functions.
• Building customer rapport and managing a sales environment efficiently.
• Adapting to technology and supporting marketing efforts, including social platforms and content writing.
• Proficiency in Outlook, Excel, Word, and QBO.
• Having over 6 years of management, customer service, and sales experience.
• Typing speed of 50+ WPM and 9-key punch.
• Possessing entrepreneurial spirit and a servant heart.

Benefits include competitive wages, goal-based bonuses, paid vacation and holidays, and growth opportunities. Compensation is $17.00 per hour. The position offers flexible start times for the right candidate.

Join a team of skilled craftsmen delivering high-quality home repair and maintenance services, with most projects for repeat and referral customers who appreciate our professionalism and attention to detail.

Note: This franchise operates independently; applications go directly to franchise owners.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Construction