Office Scheduler/Retail Store Associate

Ace Handyman Services Prince George County; Bowie (MD); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a leading handyman services provider as an Office Manager, where your expertise in office management and customer service will be vital. This role offers a dynamic environment focused on operations, sales, and team development. You'll be the key liaison between the field and office teams, ensuring seamless communication and efficient job scheduling. With a competitive wage and goal-based bonuses, this position promises growth opportunities and a flexible start time. If you have a passion for helping others and a strong entrepreneurial spirit, this is the perfect opportunity to make a significant impact in a thriving company.

Benefits

Employee discounts

Flexible schedule

Training & development

Paid vacation and holidays

Goal-based bonuses

Growth Opportunities

Competitive wage

Qualifications

• 6+ years of experience in management, customer service, and sales.
• Excellent communication skills; verbal and written.

Responsibilities

• Manage and schedule jobs, ensuring effective communication between teams.
• Assist with sales calls and maintain a high closing ratio.

Skills

Office Management

Customer Service

Sales Skills

Problem-Solving

Communication Skills

Adaptability to Technology

Networking

Creative Content Writing

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Outlook

Excel

Word

QuickBooks Online (QBO)

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Training & development

The Office Manager will report directly to the General Manager. This role will be crucial to the operations, sales, marketing, lead management, growth, and overall profit goal incentives of the North Denver Office, while maintaining brand standards.

The Office Manager will have 3 key areas of focus:

1. Managing, developing, and scheduling jobs for Ace Handyman Services office, a division of Ace Hardware.
2. Help establish tracking and supporting processes for goals, overseeing basic office operations in conjunction with the General Manager.
3. This role is critical to ensure the successful execution of customer handling, sales goals, and TEAM Development.

You will be assisting the General Manager with goal tracking systems for phone skills, schedule, and estimate efficiencies via our online applications and other tools. The primary responsibilities of the Office Manager are as follows, but not limited to:

Essential Duties & Responsibilities:

• Liaison of communication between the Field Team and Office Team.
• Offers operational assistance to Craftsmen in the field.
• Reinforce Service Path, Brand standards, and company culture.
• Develop and update office policies, procedures, and executive reporting.
• Responsible for inbound/outbound sales calls, with a minimum of 70% closing ratio.
• Provide accurate reporting to the General Manager.
• Assisting with Payroll processes and other HR functions.
• Extremely efficient in a sales environment and quickly building customer rapport.
• Must be adaptive to technology.
• Excellent office management, customer service skills, and problem-solving skills.
• Assist with Marketing efforts.
• Experience in Social Platforms and creative content writing is helpful.
• Must be proficient with Outlook, Excel, Word, and QBO.
• Be a quick learner.
• Enjoy networking and have a passion for helping others with a servant heart.
• Stellar communication skills; verbal and written, critical thinking, problem solving, and multi-tasking.
• Seeking a candidate with over 6 years of experience in management, customer service, and sales.
• WPM 50+ and 9 key punch.
• Having an entrepreneurial spirit is a must.

Additional Benefits:

• Competitive wage
• Goal-based bonuses
• Paid vacation and holidays
• Growth Opportunities

We are an industry leader in handyman services and looking for that “A” player to help us grow! If this is something you are interested in, please apply today! Include a cover letter explaining why this job interests you along with your resume. We look forward to hearing from you! Start time is flexible; we are looking for the right person!