Office Receptionist - Davenport Healthplex

MercyOne; Davenport (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a compassionate healthcare team as an Office Receptionist, where your role is vital in coordinating patient activities and ensuring a welcoming environment. This position offers the chance to make a significant impact on patient experiences, from greeting visitors to managing registrations and insurance verifications. With a focus on effective communication and basic medical knowledge, you will be an essential part of a dynamic healthcare setting. Enjoy competitive compensation and full benefits while contributing to the health and well-being of your community in a supportive and inclusive workplace.

Benefits

Competitive compensation

Full benefits

Opportunities for growth

Qualifications

• Effective communication skills and knowledge of medical terminology preferred.
• Basic Life Support certification and Medical Office Procedures training required.

Responsibilities

• Coordinate all patient activities, including greeting patients and processing registrations.
• Serve as the initial point of contact for patients, verifying insurance and entering data.

Skills

Effective communication skills

Knowledge of medical terminology

Basic Life Support certification

Education

High school diploma or equivalent

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, healthcare is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our mission is based on improving the health of our communities – not only when you are sick but also in keeping you well.

MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. We have earned distinction as a two-time national Top 15 Health System and recognition for being in the top 1 percent in the nation for patient safety.

Learn more about MercyOne Genesis: MercyOne Genesis | Stronger. Together. As One!

Join the MercyOne Family! We are hiring an Office Receptionist.

As an Office Receptionist at MercyOne, you will coordinate all patient activities, including greeting patients and families, processing patient registrations efficiently and courteously, obtaining accurate patient demographics and insurance information, and securing necessary consents. You will serve as the initial point of contact for patients entering the clinics, explaining patient account charges, verifying insurance, and entering data for patient charges. Your duties also include greeting, instructing, directing, and scheduling patients and visitors, transferring incoming calls to appropriate staff, and coordinating requests with medical support staff, including managing provider inbox requests and medical records.

Position Title: Office Receptionist

Department: Davenport Healthplex

Schedule:

• Full-time, 40 hours per week
• Day Shift, 8am - 5pm, Monday to Friday

General Requirements:

• Effective communication skills, knowledge of medical terminology preferred
• Basic Life Support certification; Medical Office Procedures training
• Less than 1 year of experience required

Education: High school diploma or equivalent

Colleagues at MercyOne enjoy competitive compensation, full benefits, and opportunities for growth within the system.

Visit MercyOne Careers to learn more about our benefits, culture, and career development opportunities.

Our Commitment to Diversity and Inclusion

Trinity Health, one of the largest non-profit Catholic healthcare systems in the nation, is committed to diversity, equity, and inclusion. Our workforce reflects a variety of backgrounds, experiences, and talents, enabling us to provide accessible and equitable care. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.