Office & People Experience Lead

NationsBenefits, LLC; New York (NY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

NationsBenefits is hiring an Office & People Coordinator in New York City. This role focuses on keeping the New York office running smoothly, delivering a welcoming workplace, and supporting a team of about 30 employees.

The ideal candidate is organized, proactive, and service-minded, balancing office operations with light HR duties and vendor coordination. This is primarily in-office with possible remote day occasional remote work.

Qualifications

• Approximately 1–4 years of experience in office administration, workplace experience, facilities, hospitality, HR coordination, or a related field.

Responsibilities

• Serve as the primary point of contact for day-to-day office operations and facilities needs.
• Ensure the office is organized, functional, well-stocked, and welcoming.
• Manage office supplies, kitchen/pantry inventory, furniture, equipment, and general office needs.
• Coordinate building access, badges, keys, maintenance requests, repairs, deliveries, and service appointments.
• Partner with landlords, property management, building staff, cleaning services, and other vendors.
• Manage vendor relationships, office documentation, invoices, and recurring services.
• Coordinate mail, packages, couriers, and incoming deliveries.
• Support office safety, security, furniture installations, office moves, and other facilities projects.
• Help create a welcoming, collaborative, and positive office environment.
• Serve as an approachable resource for employees with day-to-day office questions.
• Coordinate monthly company lunches, including vendors, ordering, dietary needs, setup, and cleanup.
• Support office events, celebrations, team activities, birthdays, and employee engagement initiatives.
• Prepare workspaces, badges, supplies, and other onboarding needs for new employees.
• Identify ways to continuously improve the employee and workplace experience.
• Provide administrative support to the HR/People team.
• Assist with onboarding and offboarding processes.
• Coordinate new-hire paperwork, access, equipment, and onboarding logistics.
• Maintain employee records and documentation as appropriate.
• Support benefits administration, HR communications, and routine People Operations processes.
• Handle confidential employee and company information with discretion.
• Assist with HR projects and initiatives as needed.
• Provide general administrative support to the office and leadership team.
• Welcome visitors and provide a professional guest experience.
• Coordinate meetings, visitors, deliveries, and occasional office scheduling.
• Maintain organized records, files, vendor information, and office documentation.
• Support special projects and other administrative needs as required.

Skills

Organizational skills

Ownership mindset

Communication skills

Customer service

Multitasking

Discretion with confidential info

Microsoft Office

Tools

Microsoft Office

Job description

NationsBenefits is hiring an Office & People Coordinator in New York City. This role focuses on keeping the New York office running smoothly, delivering a welcoming workplace, and supporting a team of about 30 employees.

The ideal candidate is organized, proactive, and service-minded, balancing office operations with light HR duties and vendor coordination. This is primarily in-office with possible remote day occasional remote work.