Office Operations Coordinator- PACE

TriHealth; Norwood (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement plans

Tuition reimbursement

Job summary

TriHealth is seeking an Office Operations Coordinator for the PACE of Cincinnati in Norwood, OH. This hands‑on, in-person role works across enrollment, claims, provider relations, compliance, reporting, vendor management, and participant services to build processes and support growth.

The position requires a High School Diploma or GED and 3–4 years of related experience, with a focus on customer service and clerical efficiency. Competitive benefits and pay based on experience are provided.

Qualifications

• High School Diploma or GED required.
• 3–4 years experience in a related field required.
• Strong customer service and computer skills.
• In-person role; ability to coordinate across multiple health plan operations.

Responsibilities

• Registers patients and handles scheduling, registration, and pre-certification.
• Performs routine office duties and supports regulatory compliance.
• Handles billing matters and interfaces with vendors, customers, physician offices, and staff.

Skills

Customer service

Computer skills

Education

High School Diploma or GED

Job description

Office Operations Coordinator – PACE of Cincinnati***

TriHealth is actively recruiting for an Office Operations Coordinator to join the PACE of Cincinnati PACE Center located in Norwood Ohio. Program of All-Inclusive Care for the Elderly (PACE) is a Medicare and Medicaid program that helps people meet their health care needs in the community instead of going to a nursing home or other care facility.

This is a unique, fully in-person opportunity to play a key role in the growth of a PACE (Program of All-Inclusive Care for the Elderly) organization. As part of a start-up environment, you will work across multiple areas of health plan operations, including enrollment, claims, provider relations, compliance, reporting, vendor management, and participant services. This role offers hands‑on exposure to both the operational and strategic side of PACE, allowing you to help build processes, solve complex problems, and directly contribute to the success and sustainability of the program. Individuals who enjoy variety, collaboration, and the opportunity to make a meaningful impact on participant care while helping shape a growing organization will thrive in this position.

We offer career growth opportunities, a comprehensive benefits package, and competitive pay based off years of experience.

Location:

PACE of Cincinnati: 4850 Smith Rd, Cincinnati, OH 45212 (does require to drive around the Greater Cincinnati Area)

Incentives & Benefits

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based off years of experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Work Schedule

• Full Time (40 hours weekly)

Job Requirements

• High School Diploma or GED Degree (Required)
• 3 - 4 years experience in a related field (Required)

Job Overview

Customer service and computer skills essential. Under direct supervision by a practitioner and/or department manager/supervisor, this position maintains office efficiency with clerical functions. This is a high-level senior support position that may be responsible for any/all of the following: patient scheduling, registration, and pre‑certification; routine office duties; activities supporting regulatory compliance; billing matters, and interfacing with vendors, customers, physician offices, and other staff and stakeholders. Position is key to strong business relationship management between customer groups resulting in significant budgetary impact to the department.

Job Responsibilities

Maintains a professional demeanor during all communications with internal or external departments. Registers patients utilizing protocol, appropriate forms and accurate data. Responsible for communications with patient, physician offices, and clinical areas. Schedules patient appointments in compliance with established guidelines; keeps current with TriHealth protocols.

Working Conditions

• Climbing - Occasionally
• Concentrating - Frequently
• Continuous Learning - Frequently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10 Lbs. - Frequently
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Rarely
• Pulling - Occasionally
• Pushing - Occasionally
• Reaching - Frequently
• Reading - Consistently
• Sitting - Consistently
• Standing - Frequently
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community