Office Manager

Floor Coverings International, Ltd.; Acworth (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Paid training

Annual company convention

Use of the Mobile Showroom

Job summary

Floor Coverings International, Ltd. in Acworth is seeking an Office Manager to oversee customer interactions, marketing, and operational efficiency.

The ideal candidate will have strong communication skills, excellent customer service, and experience in bookkeeping, particularly with QuickBooks. This full-time position requires a proactive individual excited to grow with a dynamic, small business.

Benefits include competitive salary, performance bonuses, and paid training.

Qualifications

• Excellent customer service skills.
• Strong communication skills, particularly over the phone.
• Organized and detail-oriented, able to multi-task.
• Experience in bookkeeping using QuickBooks is a plus.
• Ability to work independently without supervision.
• Bilingual English/Spanish is a plus.

Responsibilities

• Develop trust with customers by living Core Values.
• Convert leads to appointments for the sales team.
• Organize and present the showroom.
• Manage local marketing tactics.
• Order necessary products for jobs accurately.

Skills

Excellent customer service skills

Strong communication skills

Organized and detail-oriented

Experience in bookkeeping using QuickBooks

Ability to work independently

Bilingual English/Spanish

Job description

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop‑at‑home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8‑star rating.

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off

Office Manager Perks and Benefits

• No experience is required, but 1-3 years of experience is preferred.
• Paid training.
• Full-time
• Annual company convention (determined by the owner and local structure goals)
• Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).

Office Manager Responsibilities

• Customer Management
  • Develop trust with customers by living our Core Values all day and every day.
  • Providing extra‑mile service.
  • As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
  • Follow up on open proposals as needed.
  • Keep the showroom and office organized and presentable.
  • Assist in the development, management & delivery of local marketing tactics.
  • Resolve customer conflicts.
• Marketing
  • Ensure customers feel cared for by taking pride in what you do—providing extra‑mile service by going above and beyond expectations.
  • Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
  • Support and participate in home shows.
  • Support and implement local marketing efforts as needed.
• Operations (Production)
  • Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
  • Order all products needed for jobs accurately and follow up on delivery.
  • Schedule the job to meet the schedule of customer and installers.
  • Communicate with installers and customers on start dates and times.
  • Update the customer with ongoing details of installation and job progress.
  • Discuss and obtain written permission for any changes in contracted work.
  • Confirm scope of work and compensation with installers prior to start of job.
  • Update Salesforce/production board daily with status of job and upcoming schedule.
• Financials
  • As a job is landed and produced, complete the job costing form with the pertinent details.
  • Accurately update QuickBooks daily for all income and expenses.
  • Track, prepare, and manage timely payment of business‑related expenses.
• Continuous Improvement
  • Attend weekly meetings with the owner at scheduled times.
  • Submit the GS&R Prep form weekly via email.
  • Work weekly and monthly to meet goals.
  • Be available to attend training seminars at the owner’s discretion.
  • Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Manager Qualifications

• Excellent customer service skills
• Strong communication skills, particularly over the phone.
• Organized, detail‑oriented, and able to multi‑task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.
• English/Spanish bilingual is a plus.

We are looking for someone who thrives in a small business environment and is excited about playing a major role in a small but growing company.