Office Manager - Outpatient Rehab

Hartford HealthCare; Hartford (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Hartford HealthCare is seeking an Office Manager for Outpatient Rehab, who will organize and coordinate office operations and supervise clinic operations across two locations in Hartford, CT. The ideal candidate will have experience in a medical/surgical practice and skills in communication and leadership.

Qualifications

• 3 years of experience in medical/surgical practice required.
• Strong communication skills and experience in a leading role required.
• Previous management/supervisory or leadership experience preferred.

Responsibilities

• Responsible for organization and coordination of office operations.
• Supervises the administrative and practice operations including scheduling.
• Handles employee performance and disciplinary issues.

Skills

Communication skills

Problem-solving

Customer service

Education

High School Diploma

Bachelor’s Degree

Tools

Epic

Job description

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Join to apply for the Office Manager - Outpatient Rehab role at Hartford HealthCare

Location Detail: 85 Seymour Street - HHMOB (10117)

Be the Best at Getting Better. Join over 40,000 Hartford HealthCare colleagues who make a difference every day.

About Our Rehabilitation Network

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 40 outpatient locations offering physical, occupational, and speech therapy, in specialties including orthopedics, neuroscience, oncology, women’s health, sports medicine, vestibular, and more. We are known for our commitment to high quality, customer focused outcomes.

Your Impact

The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and practice operations including scheduling, work flow, service delivery and employee performance.

This position will require management of 2 Outpatient Clinic locations in Hartford, CT.

Your Role

• Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary.
• Ensures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner.
• Assists Site Supervisor with Lean huddles and staff meetings to discuss issues, concerns, improvement initiatives, and promote teamwork. Ensures implementation of the Lean Operating Model, help run Huddles and foster a continual improvement environment.
• Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Site Supervisor/Area Manager as necessary.
• Coaches employees to be successful in contributing to the achievement of individual and work group objectives
• Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators)
• Maintains and adjusts staff schedules to complement practice provider schedules. Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to insure minimum disruption of practice operations
• Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating employees on customer service.
• Promotes teamwork within the practice through timely and collaborative communication with clinical staff
  
  

Qualifications

• High School Diploma or equivalent; Bachelor’s Degree preferred.
• 3 years of experience in medical/surgical practice required
• Strong communications skills and experience in a leading role required
• Epic experience preferred
• Previous management/supervisory or leadership experience preferred
• This position will require management of 2 Outpatient Clinic locations in Hartford, CT.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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