Office Manager, Outbound Call Center

Livestream Technology Services Inc DBA BuyAlerts; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A rapidly growing FinTech company seeks an Office Manager for its new outbound call center in Nashville. You will oversee office operations, support the call center team, and implement policies to foster a positive work environment. This 3-month contract offers a chance for full-time employment based on performance, with competitive pay and benefits.

Benefits

Competitive salary and benefits package

Opportunity for professional development

Contribute to building a new team and office

Qualifications

• Proven experience as an Office Manager or similar role, preferably in a call center.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Establish and implement office policies and procedures.
• Provide administrative support for call center team.
• Process invoices and manage petty cash.

Skills

Organizational skills

Time-management skills

Communication skills

Interpersonal skills

Problem-solving skills

Decision-making skills

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

About Us:

BuyAlerts is a rapidly growing FinTech company revolutionizing the way retail investors manage their portfolios. We provide cutting-edge software solutions designed to empower individuals with the tools and insights necessary for successful investing. We are building a brand-new outbound call center to drive customer acquisition and expand our market reach. This is an exciting opportunity to join a dynamic team and contribute to our growth from the ground up.

Job Summary:

We are seeking a highly organized and proactive Office Manager to establish and maintain a smooth and efficient operational environment for our new outbound call center. As the first point of contact for many, you will play a crucial role in fostering a positive and productive work atmosphere. You will be responsible for managing day-to-day office operations, providing administrative support to the call center team, and ensuring the office runs seamlessly.

Responsibilities:

• Office Administration:
  • Establish and implement office policies and procedures.
  • Manage office supplies, equipment, and maintenance.
  • Handle incoming and outgoing mail and deliveries.
  • Maintain a clean, organized, and welcoming office environment.
  • Manage vendor relationships for office services.
  • Coordinate office events and meetings.
  • Ensure compliance with safety and security protocols.
• Call Center Support:
  • Provide administrative support to the call center team, including scheduling, reporting, and data entry.
  • Assist with onboarding new call center agents.
  • Manage and maintain call center equipment and technology.
  • Coordinate with IT support to resolve technical issues.
  • Track and report on key office and call center metrics.
  • Assist with the creation of training materials and operational documentation.
• Financial Administration:
  • Process invoices and expense reports.
  • Manage petty cash and reconcile accounts.
  • Assist with budget preparation and tracking.
• Human Resources Support:
  • Assist with recruitment and onboarding processes.
  • Maintain employee records and files.
  • Coordinate employee training and development initiatives.
  • Help to maintain a positive company culture.
• General Support:
  • Provide general support to management and staff.
  • Handle confidential information with discretion.
  • Perform other duties as assigned.

Qualifications:

• Proven experience as an Office Manager or in a similar administrative role, preferably in a call center or sales environment.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint,1 Outlook).
• Ability to work independently and as part of a team.2
• Strong problem-solving and decision-making skills.
• Ability to handle multiple tasks and prioritize effectively.
• Experience in a startup or fast-paced environment is a plus.
• Financial technology experience is a plus.
• Experience with CRM software is a plus.
• High school diploma or equivalent required; bachelor's degree preferred.

Personal Attributes:

• Proactive and self-motivated.
• Detail-oriented and accurate.
• Positive and enthusiastic attitude.
• Ability to maintain confidentiality.
• Adaptable and flexible.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and growing FinTech company.
• Chance to contribute to building a new team and office.
• Professional development opportunities.

This will be a 3-MONTH CONTRACT with potential for a full time employment offer based on your performance. As a thriving tech company, we are looking for top performers that have a natural drive and ability to perform.