Office Manager, International Student Services

Salt Lake Community College; Taylorsville (UT); Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

Salt Lake Community College is seeking an Office Manager for International Student Services (ISS). You will provide operational leadership, supervise student staff, and manage administrative and financial processes to ensure quality service for international students.

The role emphasizes compliance with FERPA and federal requirements, collaboration with campus partners, budget oversight, and developing training materials to support a welcoming, student-centered environment.

Qualifications

• Bachelor's degree in Business Administration, Higher Education, Student Affairs, Public Administration, or related field.
• Three years of experience in office management, administrative operations, student services, or program coordination.
• One year of supervisory or leadership experience, including supervision of student employees, staff, or volunteers.
• Experience with budgets, purchasing, reconciliation, and administrative processes.

Responsabilités

• Lead daily operations of the ISS office to ensure student-centered service.
• Develop and maintain office procedures and workflows.
• Manage administrative systems and scheduling platforms.
• Coordinate office space, furniture moves, and facilities projects.
• Oversee purchasing, reimbursements, and vendor relations.
• Support budget tracking, reporting, audits, and reconciliations.
• Supervise student employees and coordinate staffing.
• Maintain FERPA compliance and records management.
• Plan orientations, trainings, and campus events.

Connaissances

Leadership

Budget tracking

Customer service

Staff supervision

Project management

Communication

Formation

Bachelor's degree in Business Administration or related field

Outils

Banner

ISSM

Ellucian

Description du poste

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

The Office Manager for International Student Services (ISS) provides operational leadership and administrative management for the International Student Services office. Reporting to the Director of International Student Services, this position oversees day-to-day office operations, supervises student employee teams, coordinates administrative and financial processes, and ensures efficient delivery of frontline services to prospective and current international students.

The Office Manager serves as the primary coordinator for office systems, customer service operations, student employee programs, health insurance administration, scheduling, purchasing, inventory management, and departmental logistics. This position plays a critical role in maintaining a welcoming, student-centered environment while supporting compliance with institutional, state, and federal requirements related to international student services.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

Operations, Administration, and Financial Management (35%)

• Manage the daily operations of the International Student Services office, ensuring efficient, effective, and student-centered service delivery.
• Develop, implement, and maintain office procedures, workflows, records, and operational processes.
• Serve as the departmental lead for administrative systems, including ISSM, appointment scheduling platforms, shared mailboxes, and departmental records management systems.
• Coordinate office space planning, furniture, equipment moves, and facilities-related projects.
• Coordinate office scheduling, business continuity, facilities, equipment, purchasing, inventory, and vendor relations.
• Process and reconcile purchasing card transactions, reimbursements, invoices, mileage, travel documentation, and other financial records.
• Assist the Director with budget tracking, financial reporting, audits, reconciliations, and operational assessment.
• Maintain departmental records, reports, metrics, and documentation in compliance with institutional policies and procedures.

Student Employee Supervision, Leadership, and Engagement (25%)

• Develop staffing plans and ensure adequate front desk coverage during peak service periods, orientations, registration, and other high-demand times.
• Recruit, hire, train, schedule, supervise, and evaluate student employees and International Diplomats.
• Oversee student staffing for front desk operations, customer service, admissions support, outreach, and student engagement activities.
• Coordinate the International Diplomats student leadership program, including recruitment, training, mentorship, and leadership development.
• Develop and maintain training materials, standard operating procedures, and customer service standards.
• Manage student employee payroll, scheduling, performance management, and professional development.
• Collaborate with campus partners to support student engagement, retention, leadership development, and student success initiatives.

Customer Service, Communications, and Program Support (20%)

• Manage departmental communication platforms, including shared email accounts, appointment systems, voicemail communications, and other student-facing communication channels.
• Monitor service delivery trends and recommend improvements to office procedures and student service operations.
• Ensure high-quality customer service across all communication channels and oversee front desk operations, inquiry triage, and referral processes.
• Monitor shared communication platforms and ensure timely responses to students, faculty, staff, and community partners.
• Coordinate administrative and logistical support for orientations, trainings, workshops, outreach initiatives, cultural programs, and special events.
• Prepare and distribute departmental communications, reports, meeting materials, and informational resources.
• Support a welcoming, inclusive, and culturally responsive environment that promotes student success and belonging.

Student Health Insurance Administration (10%)

• Administer international student health insurance enrollment, waiver requests, compliance tracking, and related communications.
• Maintain accurate insurance records and serve as the primary resource for student and stakeholder inquiries regarding insurance requirements and procedures.

Collaboration, and Compliance

• Maintain compliance with FERPA, record retention requirements, and applicable institutional, state, and federal regulations.
• Collaborate with campus partners to support departmental goals, student success initiatives, and continuous improvement efforts.
• Participate in departmental meetings, professional development, and college-wide initiatives.

Other Duties as Assigned (5%)

• Perform other duties and special projects as assigned.

Knowledge, Skills, And Abilities

Knowledge of

• Professional office administration and management practices.
• Budgeting, purchasing, and financial reconciliation processes.
• Customer service principles and best practices.
• Student employee supervision and workforce development.
• FERPA and confidentiality requirements.
• Record management and reporting systems.
• Microsoft Office Suite, Office 365, and administrative technologies.
• Higher education student services environments.
• Principles of culturally responsive service.

Skills

• Strong organizational and project management skills.
• Effective supervision, coaching, and leadership skills.
• Excellent verbal, written, and interpersonal communication.
• Budget tracking, purchasing, and financial record management.
• Event planning and logistics coordination.
• Data management and report preparation.
• Problem solving and process improvement.
• Time management and prioritization in a fast-paced environment.

Ability to

• Lead multiple operational functions simultaneously.
• Supervise, motivate, and develop student employees.
• Manage confidential and sensitive information.
• Work independently with minimal supervision.
• Build positive relationships across diverse populations.
• Analyze operational needs and implement effective solutions.
• Adapt to changing priorities while maintaining high service standards
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work effectively and professionally with students, employees, and members of the public from a wide range of backgrounds and circumstances, including individuals with disabilities, consistent with the College’s obligations under Title VI, Title VII, and the Americans with Disabilities Act.

Minimum Qualifications

• Bachelor's degree in Business Administration, Higher Education, Student Affairs, Public Administration, or a related field; or an equivalent combination of education and experience.
• Three (3) years of progressively responsible experience in office management, administrative operations, student services, program coordination, or a related field.
• One (1) year of supervisory or leadership experience, including supervision of student employees, staff, or volunteers.
• Experience managing budgets, purchasing, reconciliation, or administrative business processes.

Preferred Qualifications

• Experience working in higher education.
• Experience supporting international students, multicultural programs, or student engagement initiatives.
• Experience administering student programs or student leadership initiatives.
• Experience with Banner, ISSM, Ellucian, or other student information systems.
• Experience with event planning and program coordination.
• Proficiency in a second language.

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.