Office Manager / Home Care Consultant

Home Instead; Helena (MT); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Home Instead in Helena is seeking a part-time Office Manager to oversee hiring and client care for the local office. You will report weekly to the Owner, identify future hiring opportunities, onboard new clients, and set up care plans using the Home Instead model.

Ongoing communication to ensure quality care, client satisfaction, and retention is essential. Primary responsibilities include interviewing applicants, maintaining client records, coordinating with the Scheduling Department, and

Qualifications

• College degree or equivalent work experience.
• Related business or sales experience (consultative sales preferred).
• Must possess a valid driver’s license and provide proof of insurance.
• Background check required to work in the field.

Responsibilities

• Adhere to company policies and ethics codes.
• Present Home Instead services to prospective clients.
• Conduct applicant interviews in a professional manner.
• Perform background checks and reference checks on Care Pro applicants.
• Coordinate Care Pro schedules with the Scheduling Department.
• Maintain accurate client activity records in the Helena area.
• Discuss client needs and create care plans (Care Consultations).
• Maintain ongoing communication with potential clients and families.

Skills

Communication skills

Listening

Independent work

Confidentiality

Time management

Education

College degree or equivalent

Sales experience

Tools

Word

Excel

Office equipment

Job description

Your local Helena Home Instead office is currently hiring a part-time Office Manager! The Office Manager is responsible for hiring and client care work for the Helena office and reporting results to the Owner on a weekly basis, discussing successes and opportunities. Together with the rest of the office staff, the Office Manager will utilize their time identifying future hiring opportunities through job fairs and other employment services. They will also be responsible for onboarding new clients and setting up appropriate care plans utilizing the Home Instead model. The client care plans must continuously be re-evaluated through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention.

Primary Responsibilities

• Reflect the core values of Edward Wingfield LLC, (d.b.a. an independently owned and operated Home Instead franchise): Adhere to all company policies, procedures and business ethics codes.
• Develop and maintain knowledge of Home Instead brand, so to effectively present Home Instead marketing materials and services to prospective clients.
• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all Care Pro.
• Schedule and conduct Care Pro annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution.
• Work in partnership with the Scheduling Department to coordinate Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Maintain accurate records of all client activities including sales calls, closed sales, and follow-up activities within the Helena area.
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan (referred to as ‘Care Consultations’).
• Maintain ongoing communication and a consistent follow-up with potential clients and families who have yet to commit to service.
• Conduct Care Pro introductions with every new client and with every new Care Pro.
• Participate in and contribute to the development of educational programs offered to clients, prospects, and co-workers.

Secondary Responsibilities

• Work with other team members to coordinate various aspects of a client’s care.
• Conduct quality assurance (QA) visits with clients as needed
• Participate in various PR strategies

Education/Experience Requirements

• College degree or equivalent work experience
• Related business or sales experience (Consultative Sales experience is preferred)
• Must possess a valid driver’s license, and provide proof of current automobile insurance.
• Must pass a background check, in order to work in the field, and be insurable.

Knowledge, Skills, & Abilities

• Must demonstrate excellent oral and written communication skills, and possess the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must have the ability to demonstrate effective interpersonal skills, as well demonstrate sound judgement and good decision-making skills.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients, CAREGivers, and the community.
• Must present a professional appearance and demeanor.
• Must have the ability to efficiently operate office equipment.
• Must have computer skills and be proficient in Word and Excel.

Our Company’s Mission

“Enhancing the lives of aging adults and their families.”

Home Instead is the world’s largest and most trusted provider of comprehensive, companionship and home care services for seniors. These services are provided through a network of 1000+ franchise offices (each locally owned and operated) located throughout the United States and internationally. The Home Office location (based in Omaha, NE) has been providing services to clients since 1994, and currently employs over 65,000 Care Pros worldwide.

Home Instead provides a meaningful solution for seniors who prefer to remain at home. Through our assistance and professional services, their quality of life is enhanced without the stress and hardship of interrupted routines and changes to their daily habits. Our services are designed for people who are capable of managing their physical needs, but require respected assistance, supervision, light housework, errands, and/or companionship to remain safe and comfortable in their own home.

At Home Instead, we build trust, take the lead, and share our hearts with our senior clients!

Our Company Credentials

• 7 Feb. 2018 -- J.D. Power presented its prestigious President's Award to Home Instead in recognition of its commitment to caring for older adults and exceeding customer expectations. The J.D. Power President's Award is a discretionary award that recognizes individuals (or companies) who demonstrate dedication, commitment and sustained improvement in serving customers. During the 50-year history of J.D. Power, only 13 companies have previously received the award.
• Home Instead made Forbes third annual list of one of "America's Best Employers." The list is always generated by anonymous feedback from employees at the nation's top employers.

Each Home Instead franchise is independently owned and operated. Home Otherwise is an equal opportunity employer.