Office Manager

Neighborly Company and its affiliates; Winston-Salem (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k

15 days paid time off per year

Job summary

Rainbow Restoration in Winston-Salem, NC seeks an Office Manager to be the front and center of office operations, providing administrative support and maintaining office systems, procedures, and policies. You’ll ensure daily operations run smoothly and deliver high quality customer service to clients and staff.

You’ll manage daily processes, coordinate with staff, handle calls, scheduling, invoicing, and record-keeping using our software.

Qualifications

• Must have a valid driver’s license.
• Must be able to lift 50 pounds unassisted.
• Must be able to wear respiratory PPE.
• Experience with Microsoft Word, Excel, and Adobe.

Responsibilities

• Receive incoming calls, from clients, vendors, insurance companies, and field staff.
• Communicate with customers throughout restoration process.
• Assist with the scheduling of services with staff, customers, and insurance.
• Notify customers of service call status and follow up with customers after work is complete.
• Accounts Receivable, following up on outstanding invoices and collections.
• Process customer invoices.
• Clerical duty as required including customer and job data entry into proprietary software.
• Create and manage an organized filing system, upload and keep record of important data.

Skills

Driver's license

Customer service

Communication

Organizational skills

Tools

Microsoft Word

Excel

Adobe

Job description

Are you an eager self-starter that loves systems and improving efficiency? Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you skilled at using up-to-date technology to drive processes and systems in a fun fast-paced office environment?

As an Office Manager, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily office operations function smoothly and that the highest quality customer service is delivered by office staff. And most importantly with all team members at Rainbow Restoration, you’ll help people when they need it most!

If you’re ready to start a career where you do something different every day and enjoy knowing that you’re making a difference in the lives of our customers and team members, we want to talk to you!

Why You Should Join Our Team as an Office Manager

• Professional training and development. We recognize that your success is our success! Our goal is to help you meet your personal and professional goals while also partnering with our team to reach business goals together!
• This is a career. With the ability to independently manage projects and directly affect outcomes, your career growth opportunities are in your hands! Company growth is your growth!
• Autonomy. You’ll have a lot of independence as an Office Manager, with your ability to make quick decisions and flexibility in how you create systems to communicate with and help the team throughout the day.
• You’ll be helping people when they need it most. You’ll be one of the first points of contact when helping people at one of the most challenging times of their life. You’ll lead a team to make a huge impact in the community by restoring properties back to pre-loss condition.
• This is a stable industry. Restoration services will always be needed when a disaster strikes at someone’s home or business. This means you’ll have a long-term opportunity to use your skills with us at Rainbow Restoration.

Your Responsibilities as an Office Manager

You’ll be a key component of our team responsible for creating systems, implementing procedures, holding the team accountable and reporting daily and weekly updates. As you grow in experience, here are some of the things you will do:

• Receive incoming calls, from clients, vendors, insurance companies, and field staff.
• Communicate with customers throughout restoration process
• Assist with the scheduling of services with staff, customers, and insurance
• Notify customers of service call status and follow up with customers after work is complete
• Accounts Receivable, following up on outstanding invoices and collections.
• Process customer invoices
• Clerical duty as required including customer and job data entry into proprietary software
• Create and manage an organized filing system, upload and keep record of important data

How to be Successful as an Office Manager

Your success as an Office Manager is entirely within your control.

We won’t sugarcoat it; we deal with emergencies! With emergencies comes high stressed customers, who, at times may need empathy and reassurance that everything will be ok. Exceptional communication in all situations will be important.

You’ll be a great fit to grow in this role if:

You know how to provide exceptional customer service. You show empathy for the customer, you are friendly, and you are always professional in both your appearance and your attitude.

You have great attention to detail. This is key to ensuring that the detailed documentation of a loss are accurate and complete. Using the latest systems and technology to document and process jobs, ensures that we do projects right the first time every time.

You are a team player. As part of a team passionate about helping others, you must be dedicated to excellence and ready to step up and help, no matter what.

You are positive and have a resilient attitude. You find excitement in the unknown and are eager to show up on time to do what it takes to get the job done.

Job Requirements for the Office Manager

Here are the minimum requirements to be considered for this job.

• Must have a valid driver’s license.
• Must be able to lift 50 pounds unassisted.
• Must be able to wear respiratory equipment and PPE.
• Must have experience with Microsoft Word, Excel, and Adobe

Benefits

The pay range for this position is $20-25 per hour.

• 15 days paid time off per year.
• 401k
• Health insurance