Office Manager

Marcus & Millichap; Washington (District of Columbia); On-site; USD 77,000 - 87,000; Full time

Job summary

A leading company in the real estate sector is seeking an Operations Manager for its Bethesda office. The ideal candidate will have strong organizational and communication skills, with a focus on team development and client service. This role offers a dynamic work environment with opportunities for growth and challenge, emphasizing a collaborative approach to office management.

Qualifications

• 3+ years of experience in office and staff management.
• Experience‐based knowledge of compliance and HR functions.

Responsibilities

• Provide office and compliance management and support.
• Hire, train, develop, and manage staff.
• Plan and coordinate office events throughout the year.

Skills

Communication

Organizational

Interpersonal

Attention to Detail

Education

Bachelor’s degree

Tools

Office365

MS Word

Excel

PowerPoint

Outlook

Job description

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The dynamic administrative support team in Marcus & Millichap's Bethesda, MD location seeks a new team member to lead our innovative, collaborative team. We’re seeking a personable, professional individual who desires a professional office environment providing growth and challenge. Ideal candidates for this role are passionate about providing top client service, always looking for ways to improve themselves and their team, and making a difference in the office and the firm’s overall success.

The anticipated salary range for candidates who will work in Bethesda, MD is $77,000 - $87,000/annual plus bonus. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type of experience withing the industry, education, etc. Marcus & Millichap is a multi-state employer, and this salary range may not reflect positions that work in other states.

This is a 100% on-site role in our Bethesda, MD office.

Some of the interesting things you will be responsible for as Operations Manager:

• Provide office and compliance management and support to the Bethesda, MD office including Brokerage/Transactional, Human Resources/Staff, Local Management, Administrative, and Event Planning responsibilities
• Prioritize and monitor workflow, solving issues and escalating to corporate departments when needed
• Hire, train, develop, and manage staff
• Aid in the provision of a ‘concierge’ level of service to brokers
• Be responsible for onboarding for all classifications of personnel including both employee and brokers and care for ongoing employee and broker experiences
• Assist sales management in the preparation of reports, local sales contests, and other similar projects as needed
• In alignment with sales management, be responsible for communicating and implementing intra‐office and inter‐office/department
• Be responsible for facilities and logistics coordination for office needs – moves, remodels, reorgs, etc. including interfacing with Property Management
• Plan and coordinate office events throughout the year, including the New Year's kickoff, broker recognition events, external and in-office social events (such as summer and holiday parties), and charitable events
• Work collaboratively with offices and departments across the division and firmwide
  
  

The proven success you'll bring to the Operations Manager Role:

• Excellent soft skills: collaborative, proactive, and approachable with a strong desire to manage and develop team members and the sales office environment
• Intermediate/strong computer skills including Office365, MS Word, Excel, PowerPoint, and Outlook
• Strong organizational, interpersonal and communication skills as well as proofreading and editing abilities
• Quick learner and you enjoy learning/working with software and technology
• Excellent attention to detail
• Reliable and punctual, take pride in owning your responsibilities, contributing to the team and leading by example
  
  

Role Requirements

• 3+ years of experience in office and staff management
• Experience‐based knowledge of compliance and HR functions
• Strong MS Office skills – Excel/Word/Outlook/PowerPoint
• Superior writing, editing and proofreading skills
• Staff supervisory experience
• Ability to multi‐task and accurately meet deadlines in a demanding environment
• Budget, purchasing or similar cost‐efficient‐decision‐making skills
  
  

Preferred

• Preferred background: Real Estate‐brokerage, legal, finance, property management
• Event planning experience
• Bachelor’s degree or relevant professional education
  
  

Our mission is to help our clients create and preserve wealth by providing the best real estate investment sales, financing, research, and advisory services available.

Founded in 1971, Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing, research, and advisory services, with nearly 1,700 investment sales and financing professionals in 80+ offices throughout the United States and Canada.

Marcus & Millichap closes more transactions than any other real estate investment brokerage firm nationwide. In 2024, the firm closed 7,836 transactions with a sales volume of approximately $49 billion.

The firm has perfected a powerful property marketing system that integrates broker specialization by property type and market area; the industry’s most comprehensive investment research; a long-standing culture of information sharing; relationships with the largest pool of qualified investors; and state-of-the-art technology that matches buyers and sellers.

Marcus & Millichap provides equal employment opportunities to all employees and applicants for employment without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. In addition to federal law requirements, Marcus & Millichap complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Leasing Non-residential Real Estate, Real Estate, and Capital Markets

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