Customer Service Manager (Office Manager) - Renton, WA

Compass Group; Washington, Renton (District of Columbia, WA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in automated retail is seeking a Customer Service Manager (Office Manager) to oversee financial operations and customer service. This role involves collaboration with various teams to ensure efficiency and growth. The ideal candidate will have a passion for service and experience in office management.

Benefits

Medical, Dental, Vision

Life Insurance

Retirement Plan

Paid Time Off

Commuter Benefits

Qualifications

• 3-5 years' experience in client service or office management.
• Excellent communication skills.

Responsibilities

• Oversees financial aspects including AP and AR.
• Manages daily customer service issues and communication.
• Collaborates with Operations Directors.

Skills

Customer Service

Communication

Bilingual

Job description

Position Title: Customer Service Manager (Office Manager)

Salary: $80,000 - $100,000 / year

Other Compensation: Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Fresh & Ready Foods is a member of Canteen, which sets the national standard for excellence in automated retail. Our business segments are thriving, driven by a passionate team dedicated to growth and innovation. Join us to continue transforming the micro-market, dining, coffee, and vending industry.

Job Summary:

The Office Manager oversees all financial aspects of the commissary, including Accounts Payable (AP), Accounts Receivable (AR), and customer service. This role acts as a key communication link between operations and finance, working closely with the Operations Director and reporting to the Regional Controller. Responsibilities include:

• Collaborating with Operations Directors to communicate financial information and meet operational and customer needs
• Managing daily customer service issues and communication
• Handling office supplies, equipment, and activities to ensure efficiency
• Processing specialty orders such as add-on, late, wrong-dated, deletion, catering, and special event orders
• Serving as a Lightspeed expert for scheduling, menu creation, and order management
• Acting as a point of escalation for the office team regarding AP, AR, and customer service
• Working with the finance team to maintain accurate financial records
• Growing sales through client visits to address service issues and needs
• Ensuring timely and accurate invoice and payment processing
• Performing sales analysis and reporting

Preferred Qualifications:

• Prior customer service experience
• Bilingual in English & Spanish (preferred)
• 3-5 years' experience in client service or office management
• Excellent communication skills
• Passion for providing world-class service

Apply to Canteen today!

Canteen is a member of Compass Group USA

Learn more about the Compass story here.

Compass Group is an equal opportunity employer, committed to fair treatment of all applicants and associates, regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other protected classifications. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.

Applications are accepted continuously. Canteen maintains a drug-free workplace.

Benefits:

• Medical, Dental, Vision
• Life Insurance, AD&D, Disability Insurance
• Retirement Plan
• Paid Time Off, Holidays
• Shopping & Wellness Programs
• Discount Marketplace
• Identity Theft & Pet Insurance
• Commuter Benefits
• Employee Assistance & Flexible Spending Accounts
• Paid Parental & Personal Leave

For positions in Washington State, Maryland, or remote work, click here for paid time off benefits info.

Req ID: 1423276

Fresh & Ready Foods

Leticia Pinon