Office Manager

sci; San Juan (PR); On-site; USD 42,000 - 64,000; Full time

Job summary

SCI is seeking an Operations Manager to oversee funeral home, cemetery and crematory operations, ensuring high-quality services and maximizing location profitability while maintaining a positive employee relations atmosphere.

The role includes accounting oversight, AP/AR, cash handling, reporting, inventory, HR tasks, and cross-department coordination to serve families with compassion and efficiency.

Qualifications

• Two years of bookkeeping or clerical accounting experience required.
• Ability to manage accounts payable and receivable processes.
• Strong Microsoft Office and computing skills.

Responsibilities

• Oversee accounting function and collections of accounts receivable.
• Verify and pay accounts payable invoices and manage cash deposits.
• Prepare and audit miscellaneous financial and operational reports.
• Coordinate orders, inventory and memorial/casket logistics.
• Assist in HR processes and ensure SOX compliance.

Skills

Bookkeeping

Accounts Payable

MS Office

Communication skills

Education

High school diploma/GED

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

JOB RESPONSIBILITIES

• Accounting Function Oversight
• Collections of all accounts receivable
• Verifications and payments of all accounts payable invoices
• Controls of receipt and deposit of cash payments received
• Maintains petty cash account and disburses the same in accordance with company policies and procedures
• Reconciliations of all accounts
• Cash advance checks
• Same Day Check requests
• Bank deposits
• Verifies/audits cash disbursement reports
• Tracks Capital Expenditure Authorizations (CEAs)
• Operational Activities
• Orders supplies for the office and completes inventory counts
• Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
• Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
• Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
• Schedules incoming orders and drivers for the ambulate service
• Completes various funeral/cemetery reports and files accurately
• Supports Sales as necessary requiring an understanding of JD Powers
• Assures compliance with all Company policies and procedures to include Sarbanes Oxley (SOX) audit
• Dignity University (DU) training
• Interment Verification Training (IVT) audits
• Day Sales Outstanding's (DSO) related to financial and administrative areas
• Assists in preparing and/or overseeing all funeral/cemetery-related forms
• Reviews time cards and administers corporate payroll policies and procedures
• Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.).
• Ensures new associates receive new hire orientation
• Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
• Maintains vehicle records/licenses
• Processes expense reports
• Updates General Price Lists (GPLs)
• Manages all Alarm Systems (codes, working order, etc.)
• Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed
• Coordinates daily activities with business unit as well as other departments
• Trains associates in the proper administration of policies and procedures
• Services customers by interacting with families in a professional and compassionate manner
• Maintains and updates customer records
• Updates company website with current obituaries and ensures obituaries are placed in newspapers
• Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
• Behaves in a supportive way to enrich the work environment
• Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
• Performs other duties as assigned

MINIMUM REQUIREMENTS

• Education
• High school diploma, GED or completion of a diploma-training program at a college or technical school
• Experience
• Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
• Knowledge, Skills and Abilities
• Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
• Excellent communication skills both orally and in writing
• High level of compassion, integrity, and confidentiality
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Must be flexible and able to function in a face-paced environment

WORK CONDITIONS

• Work Environment
• Professional Dress is required when in contact with families.
• Work Postures
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently
• Physical Demands
• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Work Hours
• Working beyond "standard" hours as the need arises

Postal Code: 00909

Category (Portal Searching): Operations

Job Location: US-PR - Santurce