Office Manager

Nationwide Vision; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k + Employer Matching

Paid Time Off, Holidays

Competitive Base Pay + Bonus

Optical Education Reimbursement

Paid Maternity Leave

Job summary

Nationwide Vision is seeking an Office Manager to lead store operations, drive Total Patient Experience, and maximize sales while supporting patients’ medical needs. You will supervise personnel, merchandising, inventory, training, and safety to ensure superior performance and profitability.

The role requires optical management experience, strong leadership, and a focus on patient-centric service. A licensed GM/state certification may be required in certain states where applicable.

Qualifications

• Bachelor’s degree in business, healthcare management or related field preferred.
• Minimum of 2 years optical management or industry-related experience.
• Licensed GM or state certification where required by company.

Responsibilities

• Direct and execute planning to maximize sales and profitability of store.
• Develop relationships with doctors and store personnel, acting as liaison between doctor and staff.
• Increase productivity through training and proper scheduling.
• HR management: recruitment, coaching KPI results and development.
• Conduct performance appraisals and salary administration; enforce policies.
• Implement Total Patient Experience (TPE) to boost revenue and EBITDA growth.
• Guide on optical equipment usage, insurance handling, billing, and frame selection.
• Motivate staff and communicate changes in a positive, constructive manner.
• Oversee day-to-day operations: scheduling, meetings, inventory, supply orders, training.

Skills

Communication skills

Interpersonal skills

Negotiation

Insurance forms literacy

Vehicle owner

Education

Bachelor’s Degree in Business Administration or Healthcare Management

ABOC certification preferred

Job description

Job Title: Office Manager
Company: Nationwide Vision
Location: 4280 E Indian School Rd, Phoenix, AZ 85018

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients’ medical needs. Responsible for the overall sales and profitability of a office location. Manage all operations of the location to include personnel, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. (A Licensed General Manager will possess a State Optician’s License for states where required by the company).

An Office Manager is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented. Optical Experience Required

Responsibilities:

60%

• Direct and execute planning, prioritizing and delegation skills to maximize the overall sales and profitability of an individual store location through the effective execution of Total Patient Experience (TPE).

• Develop and maintain a good working relationship with doctor/doctors associated with store location and serve as liaison between doctor and store personnel.

• Develop maximum productivity through employee training and development as well as proper scheduling to the needs of the patient.

• Human Resource Management: Recruitment, selection, training, counseling, and development of Associates to include coaching of KPI scorecard results

• Conduct Performance Appraisals and salary administration. Enforcement of corporate policies and procedures. Responsible for all aspects of supervision.

• Implement, manage and reinforce (TPE) in an effort to enhance the customers experience to include: prompt greetings, professionalism, selling standards to include the “Quality inspections”, exercise judgment in achieving revenue and EBITDA growth.

• Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software

• Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way

20%

• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal

• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined in Accounting SOP, and submit required financial documents accurately and on schedule.

20%

• Execute day-to-day operations of the office by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
• Other duties as assigned by District Manager

Requirements:

• Bachelor’s Degree in Business Administration, Healthcare Management or a related area of study preferred
• Minimum of 2 years of optical management or industry-related experience

Minimum Special Certifications or technical skills:

• Communication, interpersonal and negotiation skills.

• (Licensed GM: Completion of State Certification).

• Communication, interpersonal and negotiation skills.

• Ability to read, analyze and interpret insurance forms.

Other:

• Favorable result on Background Check.

• Must have own vehicle and be insured, licensed driver in current state of residence.

• Must be at least 18 years of age

Preferred Education and Skills:

• Have ABOC or obtained with first 2 years of employment (preferred, not required)

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to write routine reports and correspondence

• Ability to speak effectively before groups of customers or employees of organization

HIPPA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures.

Physical Requirements:

• Regular bending, lifting, carrying, reaching and stretching

• Ability to move throughout the office

• Ability to remain standing for long periods of time

• Lifting heavy boxes and accessing high shelves

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment:

• Work changing schedules to meet business demands

• Calculate, manipulate, and interpret numbers/data

• Problem solve, reason and resolve issues effectively

• Use independent judgment and discretion

• Meet customer expectations

• Work under stress with interruptions and deadlines

• Use computer effectively and view computer screen

• Exhibit empathy in all situations

Benefits:

• Medical, Vision, Dental

• 401k + Employer Matching

• Paid Time Off, Holidays

• Competitive Base Pay + Bonus

• Optical Education Reimbursement

• Paid Maternity Leave

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foret employmentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.