Sales Associate - Training Provided! - North 35th Ave

EyeCare Partners LLC; Phoenix (AZ); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Benefits package

401k with matching

PTO & holidays

Maternity leave

Competitive base pay

Employee discounts

Résumé du poste

Nationwide Vision seeks an Optical Technician in Phoenix to dispense glasses and contacts, fit frames, and support eye care providers with precise measurements and lens dispensing. You will use lensometers, assist with frame selection, and maintain patient records in the E360 system.

The role requires strong customer service, accuracy, and the ability to work within open hours Mon-Fri and some Saturdays. ABO/ABOC/NCLE certifications are preferred, with full benefits and competitive pay.

Qualifications

• Excellent communication, interpersonal and negotiation skills.
• Ability to read, analyze and interpret insurance forms.
• Ability to read and interpret safety rules, operating and maintenance manuals.
• Strong verbal and written communication for routine reports.
• Ability to present before groups of customers or staff.
• HIPAA compliance required.
• Background check required.
• Proof of identity and right to work in the United States.

Responsabilités

• Deliver Total Patient Experience and support medical needs.
• Assist patients in selecting frames matching style and measurements.
• Operate auto-lensometer and manual lensometer.
• Educate and recommend lenses, coatings and frames.
• Take measurements: bridge, eye size, PD, seg heights, vertex distance, pantoscopic tilt.
• Dispense orders and repair/adjust frames.
• Maintain inventory and keep work areas organized.
• Perform general office duties as assigned.

Connaissances

Communication

Insurance forms

Docs interpretation

Report writing

Public speaking

HIPAA compliance

Background check

Identity verification

Formation

High school diploma or GED

ABO/ABOC and NCLE certifications (preferred)

Outils

Excel

Word

PowerPoint

Outlook

Description du poste

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Job Title: Optical Technician
Company: Nationwide Vision
Location: Phoenix, AZ - 6135 N. 35th Ave, Suite 139,Phoenix, AZ 85017

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

Hours:

• Full Time
• Our offices are open Monday-Friday 8am-7pm, Saturday 8am-4pm (daily hours vary by location)
  • You may need to work a little earlier and/or later as needed
  • You will not work all of these hours, but you must have open availability to work any shift within these hours

SUMMARY

An Optical Technician will achieve a world-class Total Patient Experience that maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient’s needs to the goods and services we offer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

QUALIFICATIONS

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required.
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred, but not required

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.