Office Manager

Clarkson Eyecare; Northfield Center Township (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full Benefits

401k Matching

PTO & Holidays

Maternity Leave

Eyecare Certification Reimb.

Competitive Pay

Employee Discounts

Job summary

EyeCare Partners is seeking an Office Manager to drive a world-class Total Patient Experience while maximizing retail sales and supporting patients' medical needs. You’ll manage the location's operations, team support, merchandising, inventory, training, and safety to ensure profitability and excellent patient care.

A Licensed Office Manager may need a State Optician's License where required. Strong Excel/Office skills and leadership are essential to succeed in this role.

Qualifications

• Industry related experience will be beneficial.
• Management experience required.
• Favorable background check as required by state.

Responsibilities

• Direct and oversee sales and profitability of an office location through Total Patient Experience (TPE).
• Develop and maintain relationships with doctors and office staff as liaison.
• HR management: recruit, train, coach and develop team members; manage KPI scores.
• Conduct performance reviews and compensation evaluations for the office team.
• Use tools to achieve revenue and EBITDA growth and motivate staff.
• Communicate changes in a positive, supportive way to the team.
• Maintain facility to corporate standards including safety and HIPAA/ OSHA rules.
• Manage cash handling policies and submission of financial documents.
• Oversee day-to-day operations: scheduling, meetings, reporting, inventory, orders, training.

Skills

Management experience

Team leadership

Customer service orientation

Education

High school diploma or GED

ABO/NCLE/LDO preferred

Tools

Microsoft Office Suite

Job description

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

PERKS

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Eyecare Certification Reimbursement
• Competitive Base Pay
• Employee Discounts

SUMMARY

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

QUALIFICATIONS

• Industry related experience will be beneficial
• Management experience required
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required

LICENSES AND CREDENTIALS

• ABO, NCLE and/or LDO could be preferred

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

LOCATION

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity- including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.