Office Manager

Advanced Urology Centers of New York; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

INTEGRATED MEDICAL PROFESSIONALS in Bronx, NY seeks an Office Manager to lead daily front office operations in the clinic, supervise staff, manage budgets, and ensure compliant, efficient patient service. The role collaborates with Providers and Management to deliver excellent patient care.

The ideal candidate brings HR experience, strong communication, organizational and analytical skills, and healthcare-operations know-how, including EMR familiarity and payer guideline knowledge.

Qualifications

• HR experience in hiring, supervision, and performance reviews, knowledge of labor laws.
• Knowledge of continuous process improvement concepts and practices.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Delivers exceptional patient service throughout all interactions.
• Strong analytical and problem-solving skills.
• Knowledge of budget preparation and planning.
• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations such as EMR.
• Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
• Skill in leading team members to carry out all job objectives while inspiring confidence and motivation.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

Responsibilities

• Provides leadership to front desk team and implements policy changes.
• Ensures staff have necessary resources, tools, and training.
• Ensures policies meet industry standards and regulations.
• Establishes front desk objectives and procedures.
• Manages budgets, records, and contracts.
• Maintains supplies and equipment for the front desk.
• Interviews and selects new staff members.
• Addresses patient complaints escalated to management.
• Oversees performance reviews and schedules.

Skills

HR experience

Process improvement

Communication

Organizational skills

Patient service

Analytical skills

Budgeting

MS Office

EMR familiarity

Medicare/Medicaid knowledge

Education

High School Diploma or equivalent

Associates degree or higher preferred

Tools

MS Office

EMR systems

Job description

INTEGRATED MEDICAL PROFESSIONALS

We are the largest multi-specialty urology focused practice in the country. Our doctors and staff are committed to providing the highest level of quality medical services available. Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.

This position is in our office located at:

3594 East Tremont Ave

Bronx NY 10465

NO WEEKENDS, NO EVENINGS, NO HOLIDAYS

We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan

GENERAL SUMMARY

The Office Manager is responsible for leading the daily and administrative functions of the front office in the clinic setting. This position provides direction and leadership to ensure great patient care and efficient cost structure. Principal responsibilities include operations, managing of staff and resources, and maintaining compliance with all policies, procedures, and regulations.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Provides leadership to front desk team, as well as implementing changes in policies and procedures.
• Ensures that employees have the resources, tools, and training needed to perform their duties.
• Ensures policies and best practices are up to industry standards and government regulations.
• Establishes and implements front desk objectives and procedures.
• Manages budgets, records, and contracts.
• Maintains supplies and equipment for the front desk staff.
• Responsible for the interviewing and selection of new staff members.
• Addresses patient complaints and queries when accelerated to management level.
• Oversees performance review process for the staff.
• Oversees front desk team member’s work schedules and time off requests.
• Attends monthly Manager meetings and relays pertinent information to front desk team members in a timely manner.
• Conducts orientation and training on front office policies and procedures.
• Collaborates with clinic staff including Providers and Management to achieve delivery of excellent patient care.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Human Resources experience in hiring, supervision, and performance reviews. Knowledge of labor laws.
• Knowledge of continuous process improvement concepts and practices.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Delivers exceptional patient service throughout all interactions.
• Strong analytical and problem-solving skills.
• Knowledge of budget preparation and planning.
• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations such as EMR.
• Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
• Skill in leading team members to carry out all job objectives while inspiring confidence and motivation.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

Requirements

EDUCATION REQUIREMENTS

High School Diploma or equivalent required. Associate’s Degree or higher preferred.

EXPERIENCE REQUIREMENTS

Medical Front Office or administrative experience required.

Supervisory or management experience preferred.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%