Office Manager

Ace Handyman Services North Metro Denver; Lakewood (CO); On-site; Full time

Job summary

Join a dynamic team as an Office Manager at a leading painting services company in Lakewood, Colorado. This role is essential for ensuring exceptional customer service and efficient operations. You will manage customer inquiries, schedule projects, and maintain accurate records while supporting the production team. Ideal candidates will have a strong background in customer service, excellent organizational skills, and proficiency in Microsoft Office. If you thrive in a fast-paced environment and are passionate about delivering quality service, this opportunity is perfect for you. Embrace the chance to make a significant impact in a growing franchise network!

Qualifications

• 3+ years in the painting industry with customer service experience.
• Proficiency in Microsoft Office 365 and detail-oriented data entry skills.

Responsibilities

• Handle customer inquiries and schedule estimates/projects efficiently.
• Document all calls and activities into ServiceTitan for accurate tracking.
• Assist production team with material orders and confirm job schedules.

Skills

Customer service experience

Strong communication skills

Time management

Detail-oriented

Active listening

Organization

Flexibility and adaptability

Education

3+ years experience in the painting industry

Previous experience as an Office Manager in paint/construction

Proficiency with Microsoft Office 365

Bilingual in English/Spanish

Tools

ServiceTitan

Painting estimating software

Job description

Office Manager

Ace Hardware Painting Services of Denver is the newest addition to the Ace Hardware family in Denver, Colorado. We are seeking a highly organized and detail-oriented individual to join our team as an Office Manager. As a critical part of our management TEAM, the Office Manager will play a pivotal role in ensuring we deliver exceptional customer service, quick follow-up, and efficient scheduling. To be successful in this role, you should have a detailed understanding of the full Microsoft Office suite, understand CRM systems, have great time management skills, and be able to act without guidance.

Key Responsibilities:

1. Answer all incoming calls and handle all customer inquiries.
2. Systematically make all outbound calls to follow up with customers in coordination with the sales TEAM, the production TEAM, paint crews, and color consultants.
3. Responsible for scheduling estimates or projects, confirming availability of inventory and placing orders with suppliers.
4. Confirm that the correct materials and inventory for jobs scheduled.
5. Contact customers and assigned contractors to confirm the scheduled time.
6. Assist the production TEAM with ordering and tracking material purchases for projects.
7. Communicate with customers about their schedule, inquiries on job status, and address any complaints or problems with accurate accounting of these conversations and agreed-upon schedules by documenting all calls and activities into Service Titan.
8. General admin tasks (i.e. update office supplies, filing, send thank you notes, and general office duties).
9. Confirm that jobs are complete and final billing is accurate by processing invoices to customers, processing vendor paperwork, and making outbound calls to collect any Accounts Receivable.
10. Maintain a conversion rate of 80%, review and rate calls on a daily basis to improve performance.
11. Any additional duties as requested by the TEAM, with appropriate training.
12. Make proactive decisions to improve and ensure an efficient workflow and smooth running of the business by communicating opportunities and updates as they arise.

Essential Skills:

1. Customer service experience and strong communication skills.
2. Strong organization and time management.
3. Flexible and adaptable.
4. Detail and safety oriented.
5. Excellent rapport building.
6. Active listening.

Qualifications:

1. 3+ years experience in the painting industry.
2. Paint materials knowledge.
3. Painting estimating software knowledge.
4. Previous experience working as an Office Manager in the paint or construction industry preferred.
5. Customer service: 3 years (Required).
6. Ability to legally work in the U.S.
7. Must be able to demonstrate your detail-oriented data entry skills.
8. Proficiency with Microsoft Office 365.
9. Bilingual in English/Spanish (Preferred).
10. ServiceTitan experience a plus.
11. Active Driver’s License, insurance, and clear driving record.

Job Type: Full-time

Pay: $25/hour based on experience

If you are a driven individual passionate about sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume detailing your qualifications for this position. We look forward to your application and for you to join our team!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.