Multi Office Manager

Jackson Hewitt Tax Service Inc.; Olathe (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

ZayZoon

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Employee discounts

Job summary

Jackson Hewitt Tax Service Inc. is seeking an Office Manager to oversee daily operations for multiple tax offices within a district. You will supervise seasonal staff, monitor productivity and tax preparation quality, and collaborate with HR on personnel matters.

The role focuses on improving efficiency and profitability across offices while handling confidential information. The position involves managing schedules, ensuring compliance with company standards, and supporting local marketing

Qualifications

• High school diploma, GED, or equivalent business experience.
• 2+ years of management or supervisory experience (required).
• Coursework in management, tax preparation, or accounting (preferred).
• Proficiency with email, web browsers, Microsoft Word and Excel, and accounting or tax software.
• Tax preparation experience and an active PTIN (preferred).

Responsibilities

• Lead recruiting, interviewing, and hiring of seasonal staff for assigned offices, including managing applicant leads from internal and external sources.
• Monitor team performance to ensure quality standards, deadlines, and procedures are met, and correct errors when they occur.
• Review and approve work schedules and timecards, and track staff time during shifts.
• Partner with Human Resources on employee relations issues, complaints, and training.
• Ensure each office meets company standards for setup, technology, telecommunications, supplies, and facilities maintenance, including seasonal opening and closing.
• Maintain positive relationships with property managers and landlords.
• Guide employees through complex issues and resolve escalated client concerns.
• Review operational and productivity reports, including return processing status, discounts, and cash handling.
• Meet office goals for revenue, cash control, and number of tax returns completed.

Skills

Management experience

Team leadership

Attention to detail

Communication skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Word

Excel

Accounting software

Tax software

Job description

Benefits

• ZayZoon
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• Employee discounts

At Jackson Hewitt, we’re committed to helping hardworking people get the most from their tax return. For many clients, it’s the most important financial event of the year, and we’re focused on making the process faster, simpler, and more affordable.

The Office Manager oversees daily operations for several tax offices within an assigned district. Working under general supervision and according to company policies, you’ll manage seasonal staff, productivity, tax preparation quality, and local marketing efforts. You’ll work to improve efficiency across your offices and help them meet revenue and profitability goals. This role regularly handles confidential client and business information.

Responsibilities

• Lead recruiting, interviewing, and hiring of seasonal staff for your assigned offices, including managing applicant leads from internal and external sources
• Monitor team performance to ensure quality standards, deadlines, and procedures are met, and correct errors when they occur
• Review and approve work schedules and timecards, and track staff time during shifts
• Partner with Human Resources on employee relations issues, complaints, and training
• Ensure each office meets company standards for setup, technology, telecommunications, supplies, and facilities maintenance, including seasonal opening and closing
• Maintain positive relationships with property managers and landlords
• Guide employees through complex issues and resolve escalated client concerns
• Review operational and productivity reports, including return processing status, discounts, and cash handling
• Meet office goals for revenue, cash control, and number of tax returns completed

Qualifications

• High school diploma, GED, or equivalent business experience
• 2+ years of management or supervisory experience (required)
• Coursework in management, tax preparation, or accounting (preferred)
• Proficiency with email, web browsers, Microsoft Word and Excel, and accounting or tax software
• Tax preparation experience and an active PTIN (preferred)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification: Yes