Office Manager

Service Corporation International; Holland Charter Township (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Service Corporation International in Holland, MI seeks an Operations Manager to oversee the combined funeral home, cemetery, and/or crematory operations. This role ensures high-quality services, manages AR/AP, cash handling, and payroll, and coordinates memorial merchandise orders and reporting.

The position requires at least 2 years of bookkeeping and clerical accounting experience, strong computer and MS Office skills, and exceptional communication and confidentiality.

Qualifications

• High school diploma, GED or completion of a diploma-training program at a college or technical school.
• Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required.
• Solid working knowledge of computers, MS Office, e-mail, internet and basic office equipment required.

Responsibilities

• Oversees and coordinates the accounting function and daily operational activities of the location.
• Manages collections of accounts receivable and payments of accounts payable; handles cash deposits and petty cash.
• Reviews time cards and administers payroll policies; administers local HR processes and new hire paperwork.
• Ensures compliance with company policies including SOX and DU training; maintains confidentiality of sensitive files.
• Coordinates orders, inventory, and memorial/casket processing; maintains records for vaults, urns, and decorations.
• Provides customer service to families; updates obituaries and website, and ensures obituaries appear in newspapers.

Skills

Accounting

Bookkeeping

Accounts Payable

MS Office

Communication

Confidentiality

Problem solving

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.JOB RESPONSIBILITIESAccounting Function OversightCollections of all accounts receivableVerifications and payments of all accounts payable invoicesControls of receipt and deposit of cash payments receivedMaintains petty cash account and disburses the same in accordance with company policies and proceduresReconciliations of all accountsCash advance checksSame Day Check requestsBank depositsVerifies/audits cash disbursement reportsTracks Capital Expenditure Authorizations (CEAs)Operational ActivitiesOrders supplies for the office and completes inventory countsCoordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and casketsOversees the processing of installation funeral-related orders and orders to the grounds and maintenance departmentsSupports location management to ensure all contracts and work orders are completed in a timely manner with proper documentationSchedules incoming orders and drivers for the ambulate serviceCompletes various funeral/cemetery reports and files accuratelySupports Sales as necessary requiring an understanding of JD PowersAssures compliance with all Company policies and procedures to includeSarbanes Oxley (SOX) auditDignity University (DU) trainingInterment Verification Training (IVT) auditsDay Sales Outstanding’s (DSO) related to financial and administrative areasAssists in preparing and/or overseeing all funeral/cemetery-related formsReviews time cards and administers corporate payroll policies and proceduresAdministers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).Ensures new associates receive new hire orientationPulls monthly reports from reporting site and create stack ranking reports for key performance indicatorsMaintains vehicle records/licensesProcesses expense reportsUpdates General Price Lists (GPLs)Manages all Alarm Systems (codes, working order, etc.)Assists with funeral services and “Making Everlasting Memories” (MEMs) as neededCoordinates daily activities with business unit as well as other departmentsTrains associates in the proper administration of policies and proceduresServices customers by interacting with families in a professional and compassionate mannerMaintains and updates customer recordsUpdates company website with current obituaries and ensures obituaries are placed in newspapersProvides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectationsBehaves in a supportive way to enrich the work environmentUses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performancePerforms other duties as assignedMINIMUM REQUIREMENTSEducationHigh school diploma, GED or completion of a diploma-training program at a college or technical schoolExperienceTwo (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience requiredKnowledge, Skills and AbilitiesSolid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment requiredExcellent communication skills both orally and in writingHigh level of compassion, integrity, and confidentialityProblem solving skillsAbility to multi task and set prioritiesDetail orientedMust be flexible and able to function in a face-paced environmentWORK CONDITIONSWork EnvironmentProfessional Dress is required when in contact with families.Work PosturesSitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking beyond “standard” hours as the need arisesPostal Code: 49424Category (Portal Searching): OperationsJob Location: US-MI - Holland