Office Manager

Insight Hospital and Medical Center; Coldwater (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Hospital and Medical Center is seeking an Office Manager to lead both clinical and clerical staff and oversee day-to-day operations within the practice, ensuring a superior patient experience and an engaged team.

The role focuses on managing patient access, controlling overhead, maintaining records, and coordinating policies. Excellent communication, organizational skills, and the ability to align staff with organizational goals are essential.

Qualifications

• Education: High School Diploma or GED with supervisory experience, or a Bachelor's in Business or Health Services.
• Strong computer skills including Word and Excel; ability to lead and direct clinical and clerical staff.
• Demonstrates commitment to customer satisfaction and organizational goals.

Responsibilities

• Oversees clinical and clerical staff to ensure productivity and service.
• Manages patient access to meet revenue/encounter and customer service targets.
• Maintains overhead to established financial targets.
• Prepares and analyzes reports to support quality, service, risk, and cost reduction.
• Schedules staff and approves payroll hours per protocol.
• Ensures policy compliance and accurate recordkeeping across HR, payroll, billing, purchasing, and clinical ops.

Skills

MS Word

MS Excel

Interpersonal skills

Leadership

Education

High School Diploma or GED

Bachelor's degree in Business or Health Services

Job description

Clinics: Foot & Ankle, Ortho, General Surgery

Job S ummary:

The Office Manager is responsible for the leadership of both clinical and clerical staff within the practice. Responsible for all day-to-day operational activities within the practice. Facilitates a team effort in the delivery of superior patient experience. Creates a highly functional, engaged team. Assumes the responsibility for the risk management of the practice.

Duties:

Manages patient access to meet practice revenue/encounter and customer service targets.

Maintains practice overhead to established financial target .

Manages and maintains reports, participating/coordinating benchmarking, and data collection to support quality, service, risk, and medical expense reduction.

Supervises, directs, and oversees responsibilities and duties of office staff to ensure productivity and efficiency of office . Ensures that staff understands and follows esblished policies and procedures. Implements, defines, and supports policies and procedures in the practice with appropriate approvals .

Supports academic integration by incorporating Learners into the Practice environment.

Establishes and maintains accurate recordkeeping and filing systems to include HR, payroll, billing, purchasing, AP, clinical and operational requirements. Communicates changes to physicians and employees in a timely fashion.

Prepares purchase orders and AP requests. Responsible for maintaining supplies, inventory, and ordering processes. Reviews and approves supply and service purchases as per protocol.

Schedules office staff and verifies hours worked. Monitors and approves overtime and ETO for all employees. Approves payroll hours as per protocol.

Qualifications:

Education: High School Diploma or GED with a minimum of 3 years of documented Supervisory experience or a Bachelor’s degree in Business or Health Services related field.

Skills: Excellent computer skills, including Word and Excel or similar software. Strong interpersonal skills with the ability to lead and direct both clinical and clerical staff. Strong organizational skills. Able to balance needs of the physicians and the initiatives of the organization. Demonstrates and promotes a strong commitment to achieving customer satisfaction.

Years of Experience: Minimum of 3 years of progressively responsible supervisory and administrative experience if High School diploma/GED.

Preferred Qualifications : Proficient in medical terminology . Strong knowledge base of physician billing office practices . Demonstrated knowledge of ICD-10 and CPT coding regulations and requirements.

Physical Requirements:

Must be able to move about the practice/department and between workstations.

Must be able to understand directions (written and verbal), communicate and respond to inquiries.

Must be able to occasionally lift or carry light equipment or supplies.

Must be able to input and retrieve information from a computer.